DiveMaven
Contributor
Just wanted to praise Oceanic for their excellent customer service when there's a problem.
In the middle of my trip to Bonaire last summer, my VT3 started flashing EL2, indicting I was at elevation. Since I know that Bonaire is pretty much AT sea level, I knew this wasn't correct.
I contacted Doug Krause by PM when I returned and he provided me with a potential fix, which appeared at first to work. However, I didn't test the computer in the water, and when I went to the pool a couple of months later to check gear and refresh skills before a trip, my VT3 began flashing EL2 again. 
I immediately contacted ScubaToys (where I purchased it) and sent it back. Five weeks later a brand new VT3 was delivered to my house (not bad considering it was over the Christmas holidays).
Thank you Oceanic for standing behind your products and fixing the problem quickly and efficiently, obviously replacing a defective unit without fuss or muss.
In the middle of my trip to Bonaire last summer, my VT3 started flashing EL2, indicting I was at elevation. Since I know that Bonaire is pretty much AT sea level, I knew this wasn't correct.
I contacted Doug Krause by PM when I returned and he provided me with a potential fix, which appeared at first to work. However, I didn't test the computer in the water, and when I went to the pool a couple of months later to check gear and refresh skills before a trip, my VT3 began flashing EL2 again. I immediately contacted ScubaToys (where I purchased it) and sent it back. Five weeks later a brand new VT3 was delivered to my house (not bad considering it was over the Christmas holidays).
Thank you Oceanic for standing behind your products and fixing the problem quickly and efficiently, obviously replacing a defective unit without fuss or muss.
