PNWDVR
Registered
So, I bought some old gear and had it serviced by a LDS. I told them that the BC was self inflating, they made a note of it, shipped it off and I got it back in a week, which is standard around here. I got the BC back without any old parts attached even though the receipt said that parts were changed out (second time this has happened to me with this shop). I took it home and a couple of days later I decided to hook it up to a tank and make sure it was fixed. As you've probably guessed, the problem wasn't fixed. So I took a couple minutes to calm down and called the shop to say "WTF??!!" in the nicest way that I could. They told me to bring it in so they could check it out, after quickly determining that it wasn't my fault, they sold me a new inflator minus the cost of parts, (looking back on it I am not sure what I ended up paying labor for...) anyways, the dive shop manager asked me if I wanted to send the old inflator up to the shop (at no cost of course) to see if they could fix it, one week later I received my original inflator, complete with new O-rings in "working" condition. I have yet to test it out.
Just wanted to put this out into the SCUBAsphere and see what bounced back, I am not really sure how pissed I should be, or if I can really trust anyone to service my gear anymore... I don't think that, had the roles been switched, I would have handled it they way the shop did. I am pretty sure they wont see another dollar from me, and I guess I will just have to take this as a lesson learned; even clean looking shops with nice employees cant be trusted by appearance alone, also cheaper does not equal better.
Just wanted to put this out into the SCUBAsphere and see what bounced back, I am not really sure how pissed I should be, or if I can really trust anyone to service my gear anymore... I don't think that, had the roles been switched, I would have handled it they way the shop did. I am pretty sure they wont see another dollar from me, and I guess I will just have to take this as a lesson learned; even clean looking shops with nice employees cant be trusted by appearance alone, also cheaper does not equal better.