Is Dacor still around?

[halocline]

At the time that Dacor was Purchased I owned a dive shop in the Chicago area (I've since sold it.) I would, from time to time, get Dacor regulators in from my customers for service. Since I was not a Dacor dealer, I would send them out to another store in the area that was an authorized Dacor dealer for service. Shortly after the Dacor sale the supply of repair parts dried up. Although the Dacor representatives denied that there was any shortage of parts, no one had any. I saw an opportunity, and sent an offer to my customers to purchase their old Dacor regulators if they would purchase a new Scubapro regulator from my store. I took the Dacor regulators that I got and donated them to the Boy Scouts. Emails quickly circulated on the internet accusing me of trying to buy myself out of some kind of Dacor warranty problem. It was pretty nasty. The Dacor trade-in offer appeared a short time later, but it was not quite as good as the one I had made.

This reminds me of a story. A father and his young son were walking one evening near a stream and they saw two turtles, one behind the other with his front legs up on the other turtle's shell. The son asked his father waht was going on, and the father replied "Well, the turtle in the back has sore front feet, and the one in front is helping him get home." To which the son replied "See, you try to help someone out and you get screwed every time!"

 

[Ace23NY]

So what about people like me who didn't know about the trade-in program and are now stuck with a reg that cannot be serviced. As it looks, I'd have to agree that Mares is not offering the customer support I think it is morally obligated to provide if it expects to be a respected company.

I have a Dacor Fury and I haven't gone diving in a few years and when I went to have it serviced I was pretty much told I was SOL. That's not the best feeling when you buy an expensive product you expect to last a long time. Why would Mares stop the program on September 30, 2006? You would think you should still be able to take advantage of the offer if you own one of the regulators that they cannot support anymore.

Just my 2 cents but I feel ripped off.

 

[MMDiver]

So what about people like me who didn't know about the trade-in program and are now stuck with a reg that cannot be serviced. As it looks, I'd have to agree that Mares is not offering the customer support I think it is morally obligated to provide if it expects to be a respected company.

I have a Dacor Fury and I haven't gone diving in a few years and when I went to have it serviced I was pretty much told I was SOL. That's not the best feeling when you buy an expensive product you expect to last a long time. Why would Mares stop the program on September 30, 2006? You would think you should still be able to take advantage of the offer if you own one of the regulators that they cannot support anymore.

Just my 2 cents but I feel ripped off.

You should, the Fury was made by Mares, as a result it is VERY easy to service and we have plenty of parts.

We hear this all the time, a LDS saying "that is a Dacor so no parts , can't service, dacor is out of business", yet in reality it is a Dacor made by Mares and parts are plentiful....and dacor is still in business.

Then Mares gets the blame when it should be the LDS that is just bad mouthing mares and trying at the same time to sell a new regs.

Send it to us, we'll service your Fury.

Best,

Mark

 

[Ace23NY]

Well that's great news. My apologies for blasting Mares without knowing the whole story. I probably should have looked into that before writing all that. I guess all the info you get online isn't 100% accurate.

Looks like I'll be able to get my reg serviced before lobster season after all.

And you're right, my LDS didn't seem to interested in helping me out. It was more of a "you got screwed" than a "hey, let me look into that" attitude. I see your shop is located in Georgia? Can I send this out there to have it serviced?

Thanks Mark!