Iron Eagle Review

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Want to alert all potential Calif. divers about this operation. Calif. diving is great, although NOT for the weak or inexperienced. This operation, however, should be out of business. We had a group scheduled to go over Labor Day...several of us had already bought air tix. Boat owner, Dan, called to say he had to change dates as he was taking boat to Mex., but that he REALLY wanted our group, so would do everything he could to make it up to us. Gave us a nice discount, but now that many of our group had already put in for vacation time, they had to cancel. Our group of 30 was down to 18. He called 2 weeks before our departure to cancel, saying his associate "hadn't booked enough people to make it worth his while, and we could probably sue him and win, but tough!". Since the dive shop had already purchased our airlines tix ($4000 worth), they kicked in extra $$ out of their personal pockets to make the trip for us Instructors and Assistants still work. GOOD THINGS; The diving, the Dive Master, Shawn. BAD THINGS: Dirty boat, rusty boat, trim falling off the walls with nails and screws sticking out, 3 out of 4 lights burned out in our cabin, overhead light that didn't work, toilet that backedup up so the lower deck carpet smelled like urine, upper deck toilet that didn't flush, fresh water supply contaminated with fuel, so any time we showered, we smelled like gasoline. Hot tub that didn't work and smelled of gas, ran out of fresh drinking water, ran out of toilet paper, ran out of napkins, food was just basic ceivche was great, but that's all!), married 40 something Dan making inappropriate remarks to younger members of our group, "group" room was two futons with delapidated pads, the "water toys" (jet skis, wave runner, sea kayaks)which were
promised on the web site were non existent...need I say more? (I could!). Let's put this scum out of business, He's bad news for the entire dive industry.
 
Just wondering - when was your trip? There have been some rumors flying around a local board about the boat's status, so I am curious.
 
Marilyn,

Sorry to hear your trip was somewhat disasterous. Fortunately you got to divein some nice diving locations.

I realize it is a little late now but if I would have been you (or the dive shop) that booked the trip I would have done some research first before booking. We actually had a thread on here about a year or so ago about the Iron Eagle. More importantly, there are quite a few of us from the area that could have given you some information about the different boats in Socal. As the old saying goes, "Don't judge a book from it's cover".

Before I embark on a trip I am researching thoroughly about my destination. Food for thought.
 
Egads! I was going to surprise my husband with a trip on that boat for his Birthday. Glad I did not. I can't tell what type of boats you re used to. Out here, there is a range of boats from really stripped-down to pretty classy. Regardless, the booking, unbooking, & otherwise undermining the vacations of people in your group is really unprofessional; it's as if he's saying, "you guys are not frequent customers, so who cares whether you are satisfied or not?" Well, word gets around. He is advertising this vessel as a large, luxurious local diveboat. If you had "researched" it, as has been recommended, you probably would have heard more of his self-promotion unless you had stumbled upon the old thread.

My heart bleeds the most for the poor LDS; they went the extra mile to satisfy customers, and the expense must have eaten up an awful lot of profits! Shops don't have enough of a profit margin to take many of these incidents.

Perhaps it would satisfy you to know that the word is getting out on its own. (I know a girl who works on that vessel periodically). One day, the boat went out on rough waters. The editor & proprietor of the regional dive newspaper was on board. The anchor came loose & the boat drifted. A raft was dispatched to collect the divers & their gear. Although I don't recall if the divers just put their gear on board & swam in or if they got on board fully geared up, but the result was that the raft sank with everyone's gear on it! I don't think anyone actually died, but this is just one of the crazy stories that circulates locally about the Rusty Bucket (I mean, Iron Eagle.) Events like this usually portend the transfer of ownership to a more able proprietor.
 
Thank you for your balanced and objective account of our 4 day trip. As one of the people who cooked for you, cleaned up after you, and took you to some of the most extroardinary diving in the Channel Islands, I can't tell you how much I enjoyed your e-mail.

Allow me to respond to your several complaints. First off, this trip was originally double-booked by by an employee who has since lost her position as result of this and other reasons. The booking company had three months to re-schedule, and was given the trip for about 30% of normal cost, resulting in a several thousand dollar loss to my company. Additionally, I personally committed to refunding or paying for any change-of flight fees.
It is a fact of life in this industry that trips are cancelled for many reasons, in hindsight I should not have bent over backwards to make this one happen. As for your other comments:

Toilets belowdecks: Somebody did'nt follow simple instructions for the macerating toilets belowdecks, as a result my crew spent the weekend on their knees cleaning up your crap.

Toilets on main deck: all worked fine, we turn off the water pumps occassionally to re-fill our potable water supply.

Burnt-out bulbs: maybe you should have asked somebody to change them?

Nails sticking out??!! Could be, We have an all oak interior, sometimes folks can knock off trim. Again, a word to any crewmember would have fixed this.

No toilet Paper or drinking water? Supply run to Cat harbor took care of that within the hour, until then people wiped their fannies with tissue paper supplied.

Fuel in the water? Nope. Stinky water? Yep, During our recent annual Coast Guard inspections we were required to demonstrate the use of our ballast systems to pump bilge water out, this resulted in a faint stink for a couple of days. We treated with chlorine and alerted the passengers that we were flushing the systems.

Wave-Runners & Jet Skis: are not loaded unless ordered for the trip, 4 kayaks were on board and nobody asked to use them.

I find it amusing that you found Shawn, the Dive Master Trainee, so "professional", as I cut him loose after this trip because of his behavior. It seems he was having sex with a client (you, I believe) instead of manning his anchor watch. Shawn did'nt like being fired much, I wonder if this thread is a result of that?

It's Monday morning, I have just come back from a wonderful 3 day trip with a group of 30 from Napa Valley. I have had three trips since your booking, all had a great time, and I have encouraged them to write to the boards to counter-act some of the slander being displayed here. Make no mistake, I can and will will defend myself against slander and libel, and your thread walks a very fine line.

Frank, Lynne, and the rest of the group on that trip seemed to enjoy themselves and the diving. If you are unhappy, fine, vote with your feet and go somewhere else, if you can afford it. Better yet, stay home and keep diving those rock quarries!

Oh, on a final note, I'm separated, in a relationship, and don't screw around with guests, especially those with bad manners. I would be offended by your comments if I did'nt consider the source.......

For those of you following this thread who would like an un-biased opinion, I have any number of references we can provide, and also offer a satisfaction guarantee for first-timers aboard. We aren't the Queen Mary, but we do have the largest, most comfortable boat in So. Cal. and would like a chance to prove it!

Regards,

Capt. Dan Adler,
Master, Iron Eagle
 
"Better yet, stay home and keep diving those rock quarries!"

Nothing like showing contempt for potential customers to make your point!
 
Its pretty amazing to get both sides of the story, on the whole while I am not swayed by either post, I agree that he should not have resorted to ad hominem because it damages his credibility. Even if her claims are baseless, the damage is done and with all of the other boats out there I probably would not use his boat (and I travel to southern california often). Although I have to admit that I might be tempted to stop by and take a look at it just to see (no press is bad press?).

Oh yeah one last thing, since she was a first timer, what does the satisfaction guarantee get her? Does she get her money back? Another trip?
 
I have been diving ever since shortly after birth sometime, and am in fact, a Native San Diegan. On one hand their trip sounded like 75% of any of the trips I've ever been on around here, and even worse on the 1/4 day to 2 day trips. There is a reason why it is said that the diving here can be a little more tough than your average exotic get-a-way on some remote island.

Everything sounded like what happened was completely and totally explainable and normal, not desirable granted, but completely understandable. Some things just cannot be helped. I for one am totally glad that someone from this operation spoke up. What it told me is that although it wasn't the smoothest sailing, when the waters got rough, the captain handled the problems as they arose. Short from any deaths, the boat sinking, or pirates pillaging and plundering the bounty, I would say he did exactly as I would have hoped he would do.

From what I have heard so far I would say that YES, I would use and possibly recommend using this company. Why? Because I have been on more than a few trips where things were NOT handled and things only went from bad to worst.

Had they not have responded like they did I would have only heard the negative side and that is all I would have had to go by if ever asked. I don't believe any company should get in a pissing match with anyone here but to come on here and state, "poo-poo happened and we cleaned it up" is respectable and appreciated.

=-)
 
Iron Eagle
July 26-28, 2002

Background
Our local dive shop in Napa, Mako Marine set up this Channel Islands expedition.
Nobody up in this neck of the woods had ever heard of the Iron Eagle before. We typically have done our shop trips out of the Santa Barbara or Ventura boats. But this being a shop trip, (and my wife being a shop instructor), we kind of had to “show the flag” and sign on.

About this time, I started seeing some disturbing postings on diving related message and bulletin boards. Most of these posts included some form of warning to stay away from the Iron Eagle, including references to abandoned divers, running aground, dumping diesel and even the prediction that the boat would sink. To be honest, these posts concerned me greatly, I mean, the Channel Islands can be unforgiving and the last place I’d want to be on an unsafe boat. One thing I did notice about these dire predictions, though: They seemed to be lacking in direct witness observations. Most of the messages were posted anonymously and contained vaguely worded statements or hearsay.

In the midst of these negative postings, I received a message from the Iron Eagle DM, Kendra. She went to great lengths to assure me that the boat was perfectly safe and advised that the derogatory postings appeared to be the result of competitive dive operations.


I’m a cop, and know from experience that when you have two sides of an issue so far apart, that the truth lays somewhere in the middle. Also, there is no substitute for viewing the scene of a crime first hand, rather than relying on witness observations. With all this in mind, we headed out.

Logistics
The Iron Eagle is moored at the Port of Los Angeles, in Long Beach, California
http://www.oceansportsadventures.com/
From Napa, it was about an 8 ½ hour drive. Several of the folks flew down to LAX and took a cab to the dock. I’m a big boy scout when it comes to California diving and pack a spare everything, plus I like to dive my steel 95, so flying for me wasn’t an option. This boat, unlike several of the other CI boats I’ve been on (Peace and Truth), provide AL80’s and has about 50 or so on board (including Nitrox tanks). Weights are also provided, so if you wanted to pack light, flying certainly would be something to consider.

When I first pulled up to the wharf, I was immediately impressed by the sheer SIZE of this boat: it’s HUGE!


The Eagle is 100 feet long, which is about 40 feet longer than most of the traditional CI boats. Upon boarding, I was shocked at the amount of open space on the dive deck; you could practically play volleyball and not bother the divers gearing up. This “should” have been a real advantage. Unfortunately, there is virtually no stowage area for dive bags and miscellaneous gear. This resulted in bags and coolers being left on deck in a chaotic hodgepodge which drastically reduced the dive decks’ effective area. I tripped over bags several times, and witnessed other fully geared divers nearly fall due to this congestion. To be fair, though, this was a full boat with 30 divers. Most of the divers had never been on a CI live-aboard before and seemed to have little or no concept of gear management (i.e., packing gear in plastic tubs stowable under the dive bench). **

For a large boat, the layout is interesting. The dive deck occupies a large percentage of the main deck. The galley is built into the starboard dive deck adjacent to the main cabin. Dining is on portable tables and chairs in the center area of the dive deck (something which additionally reduces the diver set up area**)

Sleeping accommodations are forward of the main deck and forward and below the main berthing area. The berthing areas are very spacious, which is a very welcome surprise compared to the other boats. The bunks are divided up into several “staterooms” which contain a variety of single and double bunk configurations. There is also a common bunk area below deck with “double” bunks arranged in a mail-cubby configuration with privacy curtains. It was into one of these “snuggle-bunks” that MrsNapaDiver and I were assigned. These so-called doubles, aren’t. With both the Mrs and I wedged into this bunk, we were forced to sleep on our sides in a perpetual spoon. That’s nice, for newlyweds. Otherwise, it’s good for about five minutes before the elbowing starts. This being a full boat, there was only one spare “double” bunk and I grabbed it at the earliest opportunity. I think, realistically, these should be advertised as singles. Otherwise, the berthing accommodations were great. Plenty of room to change, and the large boat had the smoothest ride I’ve ever had. Slept like a baby! The other REALLY nice thing about the living area is the plentitude of bathrooms. There were five total, two downstairs, two in the main cabin and one outside on the dive deck. All five were large and had enclosed showers (except for the deck head). Only once during the 3 day trip did I have to wait for a head, which is especially surprising considering that half the boat was female (no offense intended, ladies, but you DO tend to take a bit longer in the potty ;)

Otherwise, there is a large hot tub on the aft deck. The crew mentioned the record capacity was 12; I saw up to six in it with lots of room to spare and the resident Jacuzzi expert (MrsND) gave it a big thumbs up. For photographers, there really isn’t a designated “camera table” or charging station for batteries, etc.
I took over a table in the lounge for my video rig, which worked, but I never felt very secure with the arrangement. There were a couple of MX10 divers on board, but if there had been any more serious photog’s this arrangement would have failed miserably. **

The Crew
The crew consisted of the owner/operator, Capt Dan, a second (night) Capt, the cook/purser/cruise director/back-up DM, Corey, the Divemaster, Kendra and two deckhands. For a boat of this size, I think it could have used at least one additional deckhand/cooks assistant. When things got busy during dive ops, you could tell that the crew was somewhat over-tasked. This occasionally resulted in Corey filling tanks instead of cooking and Kendra running errands while one of the deckhands handled something in the engine room or below decks. Again, to be fair, this was the first trip for one of the hands and he was learning much of the boat as he was doing the jobs. Without exception, this was the friendliest Channel Islands crew I have ever had the pleasure of diving with. They all were juggling at Mach speed, but somehow dealt with the “I need toilet paper NOW!” emergencies without dropping a ball. Capt Dan, Corey and Kendra were especially courteous and receptive. Throughout the trip I never saw any of the crew frown much less argue or grouse (which can be a frequent sight on some of the other boats).

Dive Operations
The dive itinerary began on Santa Barbara Island Friday morning. Conditions weren’t very good, and the dive sites were limited to the leeward sheltered side of the island.
The first dive had us anchored near Arch Point. This dive presented probably the biggest safety issue I observed on this trip. A current was blowing toward the stern of the boat at about 1.5 knots (maybe a bit more); I was the first in and notified Kendra that the current was a bit stronger than anticipated, suggesting that a drift/current line be deployed. After making my dive and returning to the boat, I noted that the current line had been deployed and several divers were queued up along its length, having been caught to some degree by the current. Two divers then surfaced some 200 yards astern, well beyond the line. They signaled “ok”, but it was obvious that A) they were not going to descend and try to swim to the boat, and B) they were making negative progress on the surface. Capt Dan deployed the zodiac, however, could not get the engine started. At this point, this could have presented a serious situation, as the divers were still drifting away to open sea. Fortunately, the current slacked (or turned) and the divers began to make headway on the surface, eventually reaching the current line. The entire incident took less than 10 minutes. I spoke to all the parties involved later. The divers had been caught off guard by the current and mis-navigated, hence surfacing so far astern with insufficient air to descend. They reported having no other distress and were confident that they would be recovered. Even tho they were making no headway, they continued to try to surface swim, and eventually found that the current allowed them to swim in unassisted. Capt Dan readily admitted that this was a screw-up and believes that he flooded the engine (which started later without problem); he advised that he was prepared to pull anchor and recover the divers with the Eagle, however, with the current turning, this was not necessary. Kendra said that she was fully prepared to enter the water and render whatever assistance needed, even if it meant to simply gather and calm the drifting divers while the recovery could be made. One option she considered was deploying one of the DPV’s to tow the divers back to the boat. Again, the situation resolved itself, but it appears that the crew was aware and considering the available options. At no time did the divers in the water signal or show any signs of panic or distress. While not defending the Eagle crew, it should be noted that currents in the Channel Islands are very unpredictable. As a comparison, I have personally been blown out on the Peace boat (current went from zero to 2 kts during the dive) and had to swim back because the zodiac was leaky and the crew did not want to deploy it. This swim back was accompanied by the crew yelling profanities at my wife and I.

The rest of the diving on Santa Barbara was unremarkable, although I got some great sea lion footage. We ended up pulling anchor after three dives and steaming to Catalina for the night dive.

Second day of diving started on the Farnsworth Banks. This dive had many in our group drooling in anticipation, as by reputation, it is a spectacular advanced dive. After anchoring in moderate seas, the Capt gave a thorough dive briefing. Our group consisted of a complete spectrum of dive experience; from brand new OW students to senior instructors and dive professionals. The Capt organized the lesser experienced divers into groups and he and Corey (the backup DM) led them in a semi-guided dive. Experienced divers were allowed to dive on their own. Again, Lorri and I were first in the water, following the granny line to the anchor line for the descent. On the way down, I noted the water get progressively darker, until about 50’ when it got pretty much black. At 105’ we still hadn’t hit bottom and were getting absolutely smashed by the anchor chain; viz was reduced to about 5 feet. One particularly violent surge slammed the chain into me (and my video housing, knocking one of the lights loose) and I signaled to Lorri to abort and ascend. We surfaced as the rest of the divers were gathering for the descent. Although everyone tried, this dive was a complete washout. Lots of VERY big eyes getting back on board. I later heard Capt Dan mention that this site was a 40% success, meaning that 6 out of 10 dives were aborted. My suggestion would be to have one of the DM’s descend and check “go/no go” conditions in the future. There’s no reason to put divers in the water in those conditions. I’ve been in some less than ideal conditions before (I dive black water for dead things) and I have to admit, this one was hairy.

The rest of the diving on day 2 was on the back side of Catalina Island. Excellent! Great viz, luscious kelp forests and nice water temps (64!)

Day 3 found us anchored off San Clemente, an island that few of us had ever dived. For me, these three dives were the highlight of the trip. Fantastic visibility 60+ feet with purple coral formations, and the thickest kelp beds I’ve ever seen. I dove with my new macro port on these dives and got some great nudibranch shots. Water temps here were the coldest of the trip, hovering in the low 50’s. Very calm, no surge, no current.

We pulled anchor for the trip back to Long Beach at 1PM, and arrived at the dock around 7.

Summary and Conclusions:

Overall grade: “B” I would absolutely recommend this boat to anyone eager to explore the California Channel Islands diving in a relaxed easy-going format. Of note: the diving on the Eagle is far less “regimented” as on other CI boats (I ended up with 10 dives out of the max possible of 13). For those expecting the dive/eat/dive/eat/dive/dive/dive/sleep routine, the pace is a little slower.

Dive Ops Grade: “B-“ Most dive sites were chosen well and the Capt and crew were very knowledgeable in their selections (with the exception of the sites noted above). Of note: the air fill station is located in the middle bulkhead on the dive deck, requiring either the divers or deckhands to schlep the tanks from the dive stations (not the most efficient setup)**

Crew Grade: “A” Courteous, efficient, pleasant and capable. Corey did some magical things in the galley, and whipped up a great ceviche' using the Sheepshead caught by the hunters, his tequila chicken was also great. Kendra was a superb divemaster! She was always observant, constantly watching over the dive ops. She was ready to get in the water if needed, managed the dive rosters, helped the newbies and somehow managed to always have a smile and joke ready. When not “on duty” she took the time to hang out with the guests and has a great, humble attitude (very refreshing compared to some of the other “dive gods” out there). Capt Dan has an open mind and is very proactive regarding his boat, receptive to criticism and eager to make changes to ensure a safe and pleasant experience for his passengers.

Boat grade: “C+” Needs some “tweaking” as far as the configuration to make the dive deck and stations more efficient and safe. Otherwise, this boat is very spacious and a very smooth ride, even in rough seas.

Asterisks** The issues described above were thoroughly discussed with both Capt Dan and Kendra. Most of my concerns regarding deck configuration were already in the think tank, and should be rectified by modifications being made as this report is written. A dedicated camera/gear storage island is being placed on the aft deck, permanent galley tables will be installed and a whip air fill station is being considered. I think I should address the “party boat” misnomer: Yes, they do offer alcoholic beverages (extra$$) on board, however, they closely “monitor” any alcohol consumption. You pop a beer and you’re dry for the rest of the day. Otherwise, divers are adult and responsible for their own consumption and safety. We all know that alcohol consumption will increase the risk of DCS, and if we do consume, do so accordingly and in moderation. I personally did not witness (nor hear of) any diver drinking to excess. Any other consumption is the business of the diver.

Bottom Line
I’d go back in a heartbeat. I believe that the boat and crew, from the leadership on down are perfectly capable and as safety conscious as any of the other boats I’ve experienced. This was a very fun trip with a different and fresh approach to the Channel Islands. But don’t take my word for it, give it a try and make up your own minds.
 

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