Rich Keller
Contributor
It is always about the $. "Nothing will change" Then everything changes.
Of course it is about the money, that is the whole point of being in business! No one buys a company without making changes unless that company was seriously undervalued and just a good investment as is. Combining call centers is a no brainer as long as the customers continue to get what they need and if the intention is to turn all of these companies into one brand name it is a necessity in the long run. I have no direct experience dealing with any of these companies but it seems to me that if not much has changed as far as quality and the talent involved in making these companies successful is still in place I think they are going to turn this into one large company under one brand name.