Henry Morgan not honoring reservations!

[Cajuncru Diver]

MHO follows...

Sue the AGENT (click n dive) - the OP will win. There is precedent, small claims court is the way to go. If the OP sends a registered letter to the Agent stating the intentions of small claims court, for amount of trip + damages, there is a good chance the Agent will settle before going to court. That's because the agent KNOWS he'll lose.

My last 8 trips, I book everything myself directly.

My only beef with Expedia - don't book Air + Hotel, just book air, and separately book everything else direct by phone or their dedicated website.

Once to Vegas I did Hotel + Air, got to Vegas 24hr late due to air-related problems, and could not get back the extra money paid to the hotel for non-use of 1 night.

However, the hotel manager said that IF I had booked directly with Belagio, and been 24 hrs late, I would have gotten back 100% the night not-used.

The price difference with direct hotel or Expedia is usually less than 5% (cheaper double-book Expedia).

Same applies here for booking through an agent - you are paying the agent for everything.
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The OP should get his money BACK from the AGENT, not Morgan.

The Agent has insurance - the only "reason" to deal with an agent - because w/o the agent you'd probably pay 20% less for the same trip, from my experiences with agents in the past.

So don't feel bad for the agent, even though it's not their fault. If Click n Dive offered to TundraApple travel insurance, and TundraApple signed a waiver that he didn't want it, then who's the responsible party?

Don't bother going down this road - go down the road of "consumer" buying a "commodity". That how the judge in small claims court will see it.
Perhaps the judge will say that the OP still had part of his vacation OK, so won't get back money for the airline fees, so partial reimbursement.

For sure the Agent will either file a claim with their insurance, or take Morgan to court, but that's their business, none of our business.

You deal with your direct relation, not the relationships of others, and look at the facts. The OP has the law on his side.
- small claims - but "tell" the agent verbally + signed registered letter.
- give the agent a chance to make OP happy, knowing that otherwise is BAD publicity
- credit card, reverse the charges, last resort. Rather difficult to do since the "contract" was partially fulfilled, and the OP cannot prove fraud - only "lack" of service.
- reversing the cc charges can result in the agent company bringing the OP into small claims court, so back to square 1.

 

[Mark Derail]

My Humble Opinion (MHO)

About how I feel about agents.

Let's say you book with a travel agency an all-inclusive to Jamaica, and arrive there with no room? The whole point of using an agent is reliability and accountability. You're paying extra dollars for this service.

If your trip doesn't pan-out as it should, you have to take this up with the agent for compensation. The OP (original poster) should never had had to deal with H Morgan to try to get his money back, the agent should have said to the OP, I'll take care of this.

Based on the stated facts, I'd say not only stay away from H Morgan, but also Click n Dive. Now, having stated this, Click n Dive hasn't posted their side of the story, and could take offense of what I have posted.

Other than that, I don't get what you don't get Canjuncru...

TundraApple got a bum-deal for a trip that obviously costs a lot of money. For some random dive X to say "you should have gone to Coz" isn't very productive.
TundraApple has not stated that he got his money back.

 

[ScubaSteve]

Let's say you book with a travel agency an all-inclusive to Jamaica, and arrive there with no room? The whole point of using an agent is reliability and accountability. You're paying extra dollars for this service.

I take exception to this. I expect reliability and accountability no matter where my dollars are going. If I use an agent it is to have someone else do the leg work for me so I only have one place to book rather than many. FWIW, I will almost always research and book my travel but my statement here is still true.

 

[Mark Derail]

Woh, if you got to Jamaica and the hotel said, sorry, no room, nothing available...you'd do what exactly?
Blame yourself for not calling ahead?

Your "leg work" would be to check on the hotel type, services, and you decide to go with a Sandals instead of a Gran Bahia Principe. Based on reviews and such.
Then if you use an agent, for whatever reason, you're paying a third-party for a commodity. If said commodity isn't as stated, the party that sold it must make amends.


The OP could have booked direct with H Morgan and direct with Continental/United/US Airways on all their respective sites also.
So what's the gain from using an agent?

I totally freaked out a Sears travel agent with a similar conversation, she escorted me "out" of her "store" and respectfully told me not to come again.

She did say however that they give (Sears travel anyways) a 100% satisfaction guarantee, lost luggage insurance, etc.

The fact that the OP went through a third party, the agent, that booked in his name, makes that third-party liable. That is my point. Sole point.

I take exception to this. I expect reliability and accountability no matter where my dollars are going. If I use an agent it is to have someone else do the leg work for me so I only have one place to book rather than many. FWIW, I will almost always research and book my travel but my statement here is still true.