Help us improve Liveaboard bookings!

[TideEcho]

Divers, we’d love your insight!

We’re studying how the community researches and books liveaboard trips to understand the challenges and make dive travel better for everyone. This short survey takes 5–7 minutes and your responses are anonymous. Thank you for helping shape the future of dive travel

Link to survey : Liveaboard Booking Experience Survey

 

[wetb4igetinthewater]

That's easy. Provide refunds when you cancel. No exceptions.

 

[lowwall]

Better than most surveys. But there is an item that says "select up to 2", but you can only select one.

I also think it would be a lot more valuable if you listed each factor and asked how important it is.

I also want to put out my opinion here that all current liveaboard sites are terrible because a) they allow important details about everything from pricing to cancellation policies to photos of each room to be obscured or left out, b) they hide or edit negative reviews and/or c) the site navigation makes assumptions about how you want to search, typically by geographic area, that make searches very time consuming.

I'd love to see a site that solves these issues. The first issue could be dealt with by creating a comprehensive single format for listings that operators would have to use and abide by. The second by simply publishing every review that meets clearly published rules. The third only requires thoughtful programming.

 

[Centrals]

I will forever remember this case happened in Komodo:
Boarded the boat and the trip assumed to have commenced ie. no refund even the boat never pulled anchor.