Help needed from you computer folks....DVD trouble!

[Dee]

I have a Gateway PC.... I know, I know. Recently the video card died. The old card was integrated onto the motherboard so Gateway sold me one I could install myself that would over ride the old one. Follow me? The new one is a Jaton Crop. Video-158PCI-64TV...whatever all tht means. I can provide you with whatever technical info is listed on the box. :06:

I rented some movie DVD's today and none of them will play. I tried one that I've watched a dozen times and it wouldn't play either. The IPlayer screen, that I don't remember seeing, comes up but then it quits responding and I have to ctrl/alt/delete to get out of it.

My question is...is this a result of the new video card? When I installed it, I had Gateway on the phone and they walked me through the adding hardware and software part. Are there settings I need to check or change?

On another note, don't know if it's relevant, I noticed last last night that when I try to view videos online, they now open in Quicktime rather than Win. Media Player.

Thanks for any help....

 

[Kim]

It sounds like your new card installation software has made 'extra' changes on top of simply installing the card. As far as the DVD stuff is concerned the first thing I'd try is to completely re-install the DVD software. If the DVD software is using the video card settings then it's probably still using the old card settings. If you have the DVD software still - first completely uninstall it - and then re-install.
If this doesn't work then let me know and also let me know which OS you are using - is it XP?

 

[Dee]

My OS is Windows ME.

Do you mean the software and document CD I got with the video card?

 

[Kim]

Actually I meant the DVD software that you were originally using. However does the software that you got with the card include a new DVD player? If it does then you could also try that.

 

[Dee]

I looked on the new software CD and I found a setup file for the DVD that apparently had to be installed manually. Hopefully that fixed it.

 

[Kim]

Fingers crossed!

 

[jhelmuth]

Dee,

Video from a DVD is compressed using MPEG2 compression. The "decompression" is either a function of the hardware (your video card) or the software installed (that came with the DVD player. Getting this resolved involes knowing which one the codec ties to. This is usually done when the software for the player is installed. You may have some luck by uninstalling and then re-installing the DVD player software. If not, the the "old" video hardware probably provided the MPEG2 decompression, and the new video card does not. If this is under some sort of support from Gateway, I'd go back to them and make them resolve it. There are a lot of factors in getting these things together that will drive the uninitiated to tears...

I looked up the info on the new video card...

Video-158PCI Series video cards are excellent 2D/3D graphics accelerators for today's PC computing. Based on nVIDIA GeForce4 MX440 core technology and PCI bus, ...
...
Another feature of the Video-158PCI is the video accelerator, which integrates the HDVP (High Definition Video Processor) and DVD (Digital Versa Display) playback with higher definitions at greatly increased frame rates. A leverage of the combination of hardware and software technology, nVIDIA GeForce4 MX GPU will provide many of the new features and benefits you look for in your desktop computing as well as the best performance, combining usual quality and exceeding crisp resolution. With all of this, the Video-158PCI series video cards bring a new level of graphics accomplishment and flexibility to the mainstream desktop PC market!

What this translates to is that the card supports MPEG2 compression and your DVD player software will need to integrat with the video card. In most instances, the video card will be delivered with a compatible player that will resolve the problem.

PM me if you'd like me to work with you on this...

 

[Dee]

...What this translates to is that the card supports MPEG2 compression and your DVD player software will need to integrat with the video card. In most instances, the video card will be delivered with a compatible player that will resolve the problem.

I was wondering when you'd get to something I understood!

Good news! The DVD file I found did the trick. I did the installastion wizard thing and it's up and running. In fact Beast and I had our own DVD fest tonight...Just like going to the movies!

Thanks for ya'll help and ideas!

 

[Kim]

That's great ! (As long as it all works OK - you probably don't need to understand the other stuff!!)

 

[jhelmuth]

I was wondering when you'd get to something I understood!

Good news! The DVD file I found did the trick. I did the installastion wizard thing and it's up and running. In fact Beast and I had our own DVD fest tonight...Just like going to the movies!

Thanks for ya'll help and ideas!

Eggsellent! Glad your PC is PC...