ArcticDiver
Contributor
So often stores forget the basics of good customer service and deserve the nasties we post about them. But there are good stores that really put the customer at the center of their focus. Helix Camera is such a store.
I recently bought an underwater case and strobe for my camera. They gave me good advice. They promptly shipped. The price was competitive. All good.
When all goes well it is easy for a store to give the impression they are customer oriented. What they do when there is a human error is what really tells the story. After all, we all make mistakes. They made an error in calculating shipping charges. When informed about the error Helix corrected the mistake quickly and cheerfully.
I'll do business with Helix again.
I recently bought an underwater case and strobe for my camera. They gave me good advice. They promptly shipped. The price was competitive. All good.
When all goes well it is easy for a store to give the impression they are customer oriented. What they do when there is a human error is what really tells the story. After all, we all make mistakes. They made an error in calculating shipping charges. When informed about the error Helix corrected the mistake quickly and cheerfully.
I'll do business with Helix again.