Got to love halycon

[formernuke]

As some of you may remember I have a 12 year old halycon wing. The outer cover pretty much fell apart and I asked if it was replacement or just buy another. Someone mentioned send it to them so I did.

They replaced the outer cover under warranty on a 12 year old wing. I was shocked.

 

[Jayfarmlaw]

Sounds like the H tax was worth it!

Great to hear of outstanding customer service, especially with the Wal-mart standard accepted today.

Jay

 

[formernuke]

Sounds like the H tax was worth it!

Great to hear of outstanding customer service, especially with the Wal-mart standard accepted today.

Jay

Yup, glad I got it.

I have a 40 pound double, a 60 pound double and a 40 single on order.


Hmm I need another stimulus so I can stimulate my LDS some more.

 

[Degenerate]

I'm more surprised that your outer cover fell apart after 12 years than I am by the fact that they replaced it under warranty after that much time.
They're great

 

[johndiver999]

That is good to hear. When companies get positive public recognition for their customer service, they are more likely to continue it.

I recently had a failure of an old, used Wing (bladder) and a similar level of over-the-top customer service was unavailable from that manufacturer.

I'm not interested in mentioning the name, but there IS a difference in customer service between different companies.

 

[Compressor]

WOW good to hear. Kudos to Halcyon.

 

[divad]

As some of you may remember I have a 12 year old halycon wing. The outer cover pretty much fell apart and I asked if it was replacement or just buy another. Someone mentioned send it to them so I did.

They replaced the outer cover under warranty on a 12 year old wing. I was shocked.

Was it one of the wings with "Dir Dive Systems" in red lettering underneath "Halcyon" (in Blue)?
I have one that's fraying.

 

[formernuke]

Was it one of the wings with "Dir Dive Systems" in red lettering underneath "Halcyon" (in Blue)?
I have one that's fraying.

If memory serves it was blue letters

 

[divad]

If memory serves it was blue letters

Thanks.

 

[Ulfhedinn]

Makes me wish my doubles wing was not DSS but Halcyon.