Gates Customer Service

Please register or login

Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.

Benefits of registering include

  • Ability to post and comment on topics and discussions.
  • A Free photo gallery to share your dive photos with the world.
  • You can make this box go away

Joining is quick and easy. Log in or Register now!

B

baitballer

Contributor
Messages
128
Reaction score
16
In this day and age of use it and throw it away very few companies have any kind of after sales service. Last week I contacted Gates since I had a very small problem with my housing (I need some of the little control tips) and I also wanted to know about getting it serviced.

Within an hour Pamela from customer service had got back to me giving me all the details of how, where, when to get it serviced and she posted me the control tips free of charge. She also forwarded my email to the technical department since I could not get the microphone to work.

Karen in the technical department sorted my problem out even with my admitted stupidity!

I would just like to say what fantastic customer service and after this kind of service I would have to think very hard about buying any other make of housing since the housings themselves are great and they back them up with great customer service.
 
Yup. Gates Rocks! (And Pamela and Karen are HOT!!!, too. John, not so much.)
 
Pamela is an amazing asset to Gates! I have been a Gates owner for more than a decade and she rocks the customer service world! I too am a BIG FAN of hers!
 
There certainly is no such thing as customer service better than what Gates offers, in ANY industry!
 
Gates is the BEST, always there when I need them. You get what you pay for!
 
You must log in or register to reply here.
https://www.shearwater.com/products/teric/

Back
Top Bottom