flooded light help needed

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diverrick

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Messages
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Location
nor cal, Vacaville
# of dives
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I recieved a new dive light for Christmas from my brother inlaw. It's a Princeton Tech Shockwave II.
I do not have the receipt, and I doubt if he will.
The problem is I used it the first time in Fresh water to try it out, and only went down to around 25 ft FW. After I got home I cleaned it up, and looked inside to see if it had flooded, it had not. Dry as a bone. So now... Last week I went to the ocean for a dive, and took the light. After the first dive at 40 feet I noticed the light had water inside, all black. When I took it apart, there was lots of rusty black gook inside. I have cleaned it up as best I can, but the reflector and cicuit board are a bit worse for the wear. Will PT take it back as it failed so early? I don't know anything about their reputation. Can I get it replaced somehow. Seems to me that it should not leak at all, let alone on the first saltwater dive I made with it. I have attempted to call them, but have got no response from them.
 
diverrick:
I recieved a new dive light for Christmas from my brother inlaw. It's a Princeton Tech Shockwave II.

There is a lifetime warranty. Take it to any LDS that is a Princeton Tech dealer and they will send it away to be repaired or replaced.
 
I noticed yesterday, that I still had the original box and bag the light came in, sitting in the back of my car, So I figured I'd box it up in that. When I opened the box I found the warranty info (funny how that happens). I called PT and I have to say, they did not hesitate. They told me to ship it right back to them and they'd take care of it. For once I got excellent customer service from a company. That kind of treatment will make me a return customer next time I need something. The only question now is: Am I going to get the same light back repaired, or is it just easier for them to give me a new light? I guess I'll have to wait and see. WOW... Customer service.... What a concept!
 

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