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Flooded DC 800, but great customer service

Discussion in 'SeaLife' started by potato cod, Jul 14, 2009.

  1. potato cod

    potato cod ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Rust Belt
    584
    63
    On our recent dive trip, my husband and I tried out our brand new DC 800. We read the instructions, made sure we followed them exactly (we're well aware that electronics and water are not friends) and did the leak test. Twice, actually. Once in the hotel and, without opening the camera, again in the camera bucket on the boat. No problems, so we got into the water, had a crew member hand us the camera, and off we went.

    Took some pics, but about 25 minutes and 60' into the dive, the camera shut down. Got it back up to the boat, put it away, and didn't open it until we were back in the hotel (when we got it at our LDS, they drilled into our head never to open it on the boat or near the pool due to the humidity). Anyway, when we opened it, out poured about a tablespoon of water. Dang! Don't know what we did wrong--followed the instructions exactly.

    Anyway, upon our return, we contacted SeaLife, explained what happened, and sent in the housing and camera. They tested the housing and didn't find a leak in the housing, so it's hard to say what went wrong. I will say, they did stand by their product and replaced both the housing and camera, so KUDOS TO SEALIFE for great customer service!! Thanks, SeaLife!!

    Haven't had a chance to get the new camera/housing wet yet, but hopefully we won't have any issues with this one.

    Still, I do think it would improve the design to make the camera water resistant, in addition to the waterproof housing. In that case, if the housing does leak, you'd be less likely to ruin the camera (and have an entire vacation with only a few pics from the first day).
     
  2. The Great Kazoo

    The Great Kazoo Solo Diver

    # of Dives:
    Location:
    146
    0
    I did everything the Manual said, and they pressure tested mine and found no leak either. You are lucky, they wouldn't replace mine. It has only been in the water twice. Congrats to you.
     
  3. potato cod

    potato cod ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Rust Belt
    584
    63
    Hey, Kazoo, they did originally suggest charging me for replacing the camera, but I sent a note back explaining that we had indeed followed the manual and that I really felt that they should just replace the product. They were happy to do so and the technician was very cool about it. Sometimes a little persistence is key. :wink:
     
  4. The Great Kazoo

    The Great Kazoo Solo Diver

    # of Dives:
    Location:
    146
    0
    Yeah, they wanted to charge me 130.00 for a new one. I told her no, send mine back. I will write them a letter.
    Thanks.
     

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