I've just got back from my trip there. Sangalaki is superb and Kakaban is totally awesome! No doubt this is a great trip, but the management of the resort sucks big time!
Communication with them is excruciating slow, they don't listen to you and get details mixed up. They promised day trip to Maratua, but after I've paid up and arrived on Sangalaki, the trip was cancelled with no reason or compensation whatsoever! They even refuse to pick up my calls! Ronald Holland and Aima should put themselves out of business for being so unprofessional. They should do all divers a favour and let someone else manage this pristine dive destination instead. They are simply the worst dive operators I've ever tried. Furthermore, their prices are extorbitantly high, and with that kind of price divers are paying, I would expect better customer services. Resort condition is so-so and definitely not matching the prices you're paying.
Its 5 star diving, 1 star resort, and 0.1 star management and service.
My advice, stay in Derawan or Maratua, and make day trips to Sangalaki instead!
On the day I left Sangalaki, the cook apparently quited his job on the spot and left in the same boat with me. I don't know what happened, but he's uttering "Aima... F#@K!". Also, I was surprise to find an email sent to me on the date I was suppose to arrive on the island, asking me what equipment do I need!!! My god!!! I think I've already sent them my requirements back in June/July!
In summary, management of Sangalaki Dive Lodge is the worst I've ever tried. They should be out of business and let someone else take over. They are totally unprofessional and simply not customer orientated. Communication is the worst and they DO NOT read customers' requests. They promise everything but delivers minimal. It was such a rip off!
Please do not patronize them anymore! They are simply the WORST!!!
Communication with them is excruciating slow, they don't listen to you and get details mixed up. They promised day trip to Maratua, but after I've paid up and arrived on Sangalaki, the trip was cancelled with no reason or compensation whatsoever! They even refuse to pick up my calls! Ronald Holland and Aima should put themselves out of business for being so unprofessional. They should do all divers a favour and let someone else manage this pristine dive destination instead. They are simply the worst dive operators I've ever tried. Furthermore, their prices are extorbitantly high, and with that kind of price divers are paying, I would expect better customer services. Resort condition is so-so and definitely not matching the prices you're paying.
Its 5 star diving, 1 star resort, and 0.1 star management and service.
My advice, stay in Derawan or Maratua, and make day trips to Sangalaki instead!
On the day I left Sangalaki, the cook apparently quited his job on the spot and left in the same boat with me. I don't know what happened, but he's uttering "Aima... F#@K!". Also, I was surprise to find an email sent to me on the date I was suppose to arrive on the island, asking me what equipment do I need!!! My god!!! I think I've already sent them my requirements back in June/July!
In summary, management of Sangalaki Dive Lodge is the worst I've ever tried. They should be out of business and let someone else take over. They are totally unprofessional and simply not customer orientated. Communication is the worst and they DO NOT read customers' requests. They promise everything but delivers minimal. It was such a rip off!
Please do not patronize them anymore! They are simply the WORST!!!
