I have searched around on the board regarding any experience with this company and havent managed to find anything. I was wondering what others had found with them. Below is my current dealing with them.
After my experience with LP in the past i was wary again regarding internet sales. I searched around for some Suunto Vypers online to see what prices compared to the LDS that had quoted $450, i found many offering these computers, but only two, Diver's Wholesale (DW) and Sports Extreme (somewhere in northern Europe), that offered them at a good price with manufacturers warranty. The price was comparable with LP and others who offered their own warranty and were mostly based out of the US, and at least $100 less (inc shipping) per computer than the LDS price who has a dealership thing going at on 10% less than MSRP. So i went ahead and set up an order for them last monday (3/15) and hoped with express delivery that they would get here on the friday - which is a fair time frame. I was told the next day (closed mondays) that they didnt have any in stock and would get their order in on thursday to ship either that night or on friday - ok not their fault, was told they would be here on wednesday (currently tomorrow 3/24). I phoned today to check up on this and get a tracking number so that i could check on its whereabouts to be told that due to creditcard problems with other buyers, that they missed the deadline of sending out stuff on friday (i call BS on this), so they were sending it out today and i might get it this friday, but more likely next monday/tuesday. I protest at this and am told that i can get 3 day delivery for an extra $40 (cutting into my "savings" over the LDS price) to get them here by friday. Needless to say i am not best pleased and protested some more about their problem and i had wanted them last friday and accepted tomorrow as a deadline, but next week??? So needless to say, nothing happened, no faster shipping method was offered or other refund. As usual i only spoke with a shop person and not a manager, but serious i did consider just forgetting the whole order. At least one day i will get the computers, that is the silver lining and i will save some cash, but not without hassle and being without them for a few weeks i had intended using them during.
Well again this has left a bitter taste in my mouth about internet buying. I thought i was getting a good thing with wholesale pricing and a warranty, but again smacked my head and thought, why!!!! Oh well another one chalked up to experience i guess.
Anyone else had good or bad service from DW? I havent heard as much about this place as LP, diveinn and scubatoys (not all the same kind of online store), but thought they were going to give me the kind of service i asked for.
After my experience with LP in the past i was wary again regarding internet sales. I searched around for some Suunto Vypers online to see what prices compared to the LDS that had quoted $450, i found many offering these computers, but only two, Diver's Wholesale (DW) and Sports Extreme (somewhere in northern Europe), that offered them at a good price with manufacturers warranty. The price was comparable with LP and others who offered their own warranty and were mostly based out of the US, and at least $100 less (inc shipping) per computer than the LDS price who has a dealership thing going at on 10% less than MSRP. So i went ahead and set up an order for them last monday (3/15) and hoped with express delivery that they would get here on the friday - which is a fair time frame. I was told the next day (closed mondays) that they didnt have any in stock and would get their order in on thursday to ship either that night or on friday - ok not their fault, was told they would be here on wednesday (currently tomorrow 3/24). I phoned today to check up on this and get a tracking number so that i could check on its whereabouts to be told that due to creditcard problems with other buyers, that they missed the deadline of sending out stuff on friday (i call BS on this), so they were sending it out today and i might get it this friday, but more likely next monday/tuesday. I protest at this and am told that i can get 3 day delivery for an extra $40 (cutting into my "savings" over the LDS price) to get them here by friday. Needless to say i am not best pleased and protested some more about their problem and i had wanted them last friday and accepted tomorrow as a deadline, but next week??? So needless to say, nothing happened, no faster shipping method was offered or other refund. As usual i only spoke with a shop person and not a manager, but serious i did consider just forgetting the whole order. At least one day i will get the computers, that is the silver lining and i will save some cash, but not without hassle and being without them for a few weeks i had intended using them during.
Well again this has left a bitter taste in my mouth about internet buying. I thought i was getting a good thing with wholesale pricing and a warranty, but again smacked my head and thought, why!!!! Oh well another one chalked up to experience i guess.
Anyone else had good or bad service from DW? I havent heard as much about this place as LP, diveinn and scubatoys (not all the same kind of online store), but thought they were going to give me the kind of service i asked for.
