Dive Rite Transpac ii story

[wgmontgomery]

Years ago I bought a DR TPii & was forced to stop diving for quite a while. I was having problems with the fit of the TP, so I contacted DR.
No, "where's your receipt" or "this is too old for us to help you." No...Lamar himself contacted me, diagnosed the problem (shoulder straps too short) & then-GET THIS-had longer straps MADE (they don't have what I needed due to the age of the rig) & sent to me FOR FREE!!!
THIS is above & beyond anything that I expected!
I'm waiting on the straps to arrive today & will reprt back when they do.
Thank you Dive Rite! You have a customer for life!!!

 

[The Chairman]

They are truly amazing.

 

[wgmontgomery]

I agree 100%
I am beyond impressed! My "story" doesn't really do them justice.

 

[tbone1004]

so I'll be the debbie downer and say that this doesn't surprise me at all. What is really really interesting is that if you look at the dedicated "cave diving brands" and I hate to say it because of all that they're doing and there are other brands, the customer service memo is about the same. Halcyon, Dive Rite, UW Light Dude, Light Monkey, etc. are all known in the industry as having the best customer service around. I think it stems from that group always going out of their/our way to help each other out, and appreciate it when others are able to help you out. Unfortunately this is something that is lost in most of the big players in the industry.

So no, not surprised at all, just glad you thought to even ask them, most people don't.

 

[wgmontgomery]

The straps just arrived...with a crotch strap!
Thank you Dive Rite!!!

 

[The Chairman]

It's funny, but there's a post on facebook saying just the opposite: how the bean counters are ruining customer service. It depends on the individual corporate cultures, but again: Kudos to Dive Rite for getting their customer service "Rite" too!