We had assumed you were describing the costs of a typical exchange process, or worst case - exchange with eventual return of both. These are both described below.
However, instead of doing an exchange, you did the math for including a second purchase, which doubles our credit card fees, doubles the associated 'free' shipping, and then assumed you would be returning both pairs.
To be honest, this is exactly the type of situation we are trying to avoid, and the reason for the policy.
Spending more money, and incuring more fees, with the absolute intention of getting a refund for at least half of it.
In the typical process a customer can expect one of two outcomes:
1.) $15-20 total cost - if keeping the second pair.
2.) $30-40 in total shipping, plus $34.50 - if returning the second pair. For a total of $65-75.
Neither of those are $100 scenarios, that only happens with double ordering.
As stated previously, we are NOT trying to make money on returns, we are only covering the costs associated with the return. We just don't want to pass it along to other customers.
Thank you!
I am truly glad we have an acceptable solution.
Again, much appreciated for the support and kind words. We really do want you to enjoy the fins.
We just want to be absolutely clear about our policy, and the reasons for it.
Cheers and happy diving!
Deep6 Team
I have been thinking about similar.
