johndiver999
Contributor
Good customer service might have involved notifying the customer about any expected service delays when the return authorization was requested/issued. The Dema show is scheduled a year or more in advance. It is not like their shop was destroyed in a wild fire or a flood. They must have been planning for the show for months or weeks.
I would think that good customer service would have included an upfront notification of expected service time. If the company knew there was going to be delays (due to other priorities) which were establlshed months in advance, then they could have set aside some loaners, to be sent out for customers who returned product under warranty and after they made a 30 second diagnosis that the flashlight doesn't work and the product was actually covered by a warranty.
This does not require a huge corporation or an undue amount of forethought. That's my opinion. I have no idea what company the guy bought the light from and I have no prejudice toward any high end flashlight maker.
I would think that good customer service would have included an upfront notification of expected service time. If the company knew there was going to be delays (due to other priorities) which were establlshed months in advance, then they could have set aside some loaners, to be sent out for customers who returned product under warranty and after they made a 30 second diagnosis that the flashlight doesn't work and the product was actually covered by a warranty.
This does not require a huge corporation or an undue amount of forethought. That's my opinion. I have no idea what company the guy bought the light from and I have no prejudice toward any high end flashlight maker.