Mr. Dillehay,
I was aware that you were not on the island when we dove with Aldora in 2001 and it's obviously been longer than any statute of limitations except that for murder. Hence, your offer of replacement dives or my money back is about the most exceptional act of customer service I've ever experienced. That said, I meant my "money back" request as a joke since it has been so long, I do not expect you to apply your 2012 guarantee to 2001 dives. I'm diving with Living Underwater in April, but your generous gesture definitely put Aldora back in my sights as an alternate to return to in case Jeremy ever pisses me off
On the other hand, if you'd like to donate my dives to some worthy cause like the HSA or donate the money to some worthy cause like the Coz Red Cross or that poor paralyzed DM from Scuba Mau, that's cool too.
BTW, the bad drop wasn't Aldora's fault. The port was recently re-opened only to larger boats, so Aldora got us on a larger boat, the Yellow Rose of Texas IIRC. Nice boat, bad drop. DM was Oscar (also IIRC), nice guy, but inept. It wasn't his fault about the drop, but having the group of divers hold hands, that was kind of weird.
Thank you Dave, you really are one of a kind in the dive industry.
I was aware that you were not on the island when we dove with Aldora in 2001 and it's obviously been longer than any statute of limitations except that for murder. Hence, your offer of replacement dives or my money back is about the most exceptional act of customer service I've ever experienced. That said, I meant my "money back" request as a joke since it has been so long, I do not expect you to apply your 2012 guarantee to 2001 dives. I'm diving with Living Underwater in April, but your generous gesture definitely put Aldora back in my sights as an alternate to return to in case Jeremy ever pisses me off

BTW, the bad drop wasn't Aldora's fault. The port was recently re-opened only to larger boats, so Aldora got us on a larger boat, the Yellow Rose of Texas IIRC. Nice boat, bad drop. DM was Oscar (also IIRC), nice guy, but inept. It wasn't his fault about the drop, but having the group of divers hold hands, that was kind of weird.
Thank you Dave, you really are one of a kind in the dive industry.
Dear Mossman,
Yes, you can have your money back, or replacement diving. Just tell me which you prefer by PM.
As for a short dive fighting a current to get to the wall, that can happen when currents do strange things, and many times a DM can do nothing about it. And we have never claimed to be perfect, but I can tell you that we do try our best everyday, at least for the past 10 years.
As others on this board know, we had a 2 year stretch of time that Memo Mendoza and I were not on the island all the time and Jorge Marin was in charge. That ended ten years ago, and I can assure you that things have been much better since. Indeed, we now have our own compressors so don't have to rely on Meridiano, and we personally fill each tank to 3450 or more. We also have 8 boats (none are rental boats) and as you have seen above, we do a pretty good job of separating divers as to skill and interest. Plus, we do not charge extra for the big tanks as you surmised.
Dave Dillehay
Aldora Divers