I wrote a nice email to Aeirs a few months back as a last ditch effort to find some support for the Aeris 500ai.
They redeemed themselves! The email had found it's way to someone what I guess actually read the email and that person called me back within 20 minutes of me seanding the email. He said they had an old cable in a retail blister pack and would mail it out to me. I gave them my address and it showed up a week later. No charge!
That gesture will weigh heavily when I do have to buy a new computer. But I still can't forget how they treated my first few requests about info on a cable or the fact that they just abandoned the model I have now.
They redeemed themselves! The email had found it's way to someone what I guess actually read the email and that person called me back within 20 minutes of me seanding the email. He said they had an old cable in a retail blister pack and would mail it out to me. I gave them my address and it showed up a week later. No charge!
That gesture will weigh heavily when I do have to buy a new computer. But I still can't forget how they treated my first few requests about info on a cable or the fact that they just abandoned the model I have now.
