Hi, lwang!
Let me tread here, with trepidation!
First, let me explain why Ikelite does not seem to "support" your older port. It is because in order for the port to function properly it must be optically flat. This is done by polishing at the factory to very precise standards.
If someone has done something to the port that requires anything more than just wiping off a film of some substance, you run the risk of not maintaining optical flatness. Hence, Ikelite will not recommend any sort of abrasive, which by its very nature, could remove some of the port material.
The Ikelite housings are made of polycarbonate, but it is unlikely that the "lens" portion of the port is. I would guess that it is glass that has been ground to very exacting specifications.
If you want to try something to ameliorate you problem, try some Soft Scrub or some non-gel tooth paste. These are very mild abrasives and might help. Anything more potent will probably exacerbate the problem.
What I would really like to know is what the offending substance is. Did you ever store your housing with any kind of oil or volatile substance? Did you ever put anything in the housing besides a camera or film?
Finally, my guess is that Ikelite is right and that you are the proud possessor of a vintage, but defunct, Ikelite port. If so, it could take its place of honor on your mantle along with one or two of your best photos!
Scorpionfish