undrwtr1
Contributor
I have a trip booked for February and apparently all their booking and management was handled through "Carib Mall".. That is apparently changing based upon the email I received this morning:
"Dear guests,
We are sad to announce that we had to terminate our property and rental management contract at Den Laman per July 1, 2019, but glad to let you know that our services will be taken over after July 1.
All apartments have individual owners and 6 years ago the Owners Association asked us to take over the complete management; we picked that up with great pleasure!
Recently one owner bought 3 more apartments within the building and now has the majority of the building. It is decided by them that they take over the property management themselves and work with a different rental company.
With the this change we saw no possibility to continue our management contract, as there is no way to keep control of and take responsibility over the quality delivered for the resort as a whole. The rental manager for the biggest group of apartments is known know and we will introduce them to you in a separate email, as you are staying in one of these apartments. Regarding the services by the new rental managers after your arrival: all reservations after July 1 will be honored by the rental managers with the same conditions as you booked with us.
The new rental manager will welcome you personally upon arrival and say goodbye to you upon departure. Cleaning will be as usual, every other day and you will receive Beach Towels as well.
The only change is that there will be no Front Office anymore, but the rental manager can always be reached when there is a problem or question.
Furthermore the following is decided by the Owners Association in cooperation with us, for a smooth transition and because you originally booked with us;
After July 1 we (Carib Mall) will still stay in contact with you and will take care of the invoicing, your payment and make sure that you will receive what you booked. You will receive the vouchers for diving and Carrental from us as well, if applicable.
After receiving your payment, Carib Mall will distribute the payments to the right parties, you do not have to worry about that.
An important note for our further communication regarding payments, Carrental and Diving Packages (if) booked:
- the toll free number for USA and Canada will be discontinued per July 1, 2019; we therefore advise you to communicate per email
- we are not sure yet if the email addresses info@denlaman.com and reservations@denlaman.com will be continued, as there will be no office anymore
Therefore, if you have any questions or want to reach us for other reasons, please use the following email address:
Debby Rauwers debby@caribmallnv.com
For your information: our company name is Carib Mall NV, with this company we managed Den Laman the past years and still manage Bonaire Seaside Apartments.
We are looking back at 6 great years. We can proudly say that Den Laman is the resort now, with the appearance and reputation, where we aimed for when we started managing it in 2013; with wonderful repeat, loyal and new guests.
Most of our guests arrived as guests and left as friends and we are very thankful for that. We could not have done this without our great team and the trust of you as our loyal guests.
Please stay in touch!
Thank you very much!
Sunny regards,
Den Laman team
Debby, Marco, Irene, Asinta, Dulitza and Simone
Carib Mall NV
P.O. Box 250
Bonaire
Caribisch Nederland
Tel: +599 701 1207
NL/whatsapp: +31 6 5180 2142"
I have never stayed at Den Laman prior and am wondering what to make of this change.
"Dear guests,
We are sad to announce that we had to terminate our property and rental management contract at Den Laman per July 1, 2019, but glad to let you know that our services will be taken over after July 1.
All apartments have individual owners and 6 years ago the Owners Association asked us to take over the complete management; we picked that up with great pleasure!
Recently one owner bought 3 more apartments within the building and now has the majority of the building. It is decided by them that they take over the property management themselves and work with a different rental company.
With the this change we saw no possibility to continue our management contract, as there is no way to keep control of and take responsibility over the quality delivered for the resort as a whole. The rental manager for the biggest group of apartments is known know and we will introduce them to you in a separate email, as you are staying in one of these apartments. Regarding the services by the new rental managers after your arrival: all reservations after July 1 will be honored by the rental managers with the same conditions as you booked with us.
The new rental manager will welcome you personally upon arrival and say goodbye to you upon departure. Cleaning will be as usual, every other day and you will receive Beach Towels as well.
The only change is that there will be no Front Office anymore, but the rental manager can always be reached when there is a problem or question.
Furthermore the following is decided by the Owners Association in cooperation with us, for a smooth transition and because you originally booked with us;
After July 1 we (Carib Mall) will still stay in contact with you and will take care of the invoicing, your payment and make sure that you will receive what you booked. You will receive the vouchers for diving and Carrental from us as well, if applicable.
After receiving your payment, Carib Mall will distribute the payments to the right parties, you do not have to worry about that.
An important note for our further communication regarding payments, Carrental and Diving Packages (if) booked:
- the toll free number for USA and Canada will be discontinued per July 1, 2019; we therefore advise you to communicate per email
- we are not sure yet if the email addresses info@denlaman.com and reservations@denlaman.com will be continued, as there will be no office anymore
Therefore, if you have any questions or want to reach us for other reasons, please use the following email address:
Debby Rauwers debby@caribmallnv.com
For your information: our company name is Carib Mall NV, with this company we managed Den Laman the past years and still manage Bonaire Seaside Apartments.
We are looking back at 6 great years. We can proudly say that Den Laman is the resort now, with the appearance and reputation, where we aimed for when we started managing it in 2013; with wonderful repeat, loyal and new guests.
Most of our guests arrived as guests and left as friends and we are very thankful for that. We could not have done this without our great team and the trust of you as our loyal guests.
Please stay in touch!
Thank you very much!
Sunny regards,
Den Laman team
Debby, Marco, Irene, Asinta, Dulitza and Simone
Carib Mall NV
P.O. Box 250
Bonaire
Caribisch Nederland
Tel: +599 701 1207
NL/whatsapp: +31 6 5180 2142"
I have never stayed at Den Laman prior and am wondering what to make of this change.
