We had one person book a package prior to her cert dives at home. Her instructor came down with a bad infection in his knee and he had to cancel her cert dives. She was unable to reschedule with another instructor before her trip.
Since she wasn't a certified diver when she arrived, we couldn't let her dive her package. She hadn't pre-booked a referral, and we didn't have an instructor available to start her right away. She spent the first few days of her vacation unable to dive.
As to the other issue... hmmmm.
There are only three operators on East End. I work at Tortuga Divers, the one that these folks came to after cancelling their dives with this other shop. Cayman Dive Lodge was NOT the other shop. That only leaves one.
