Fin59:What exactly did they do/not do that would cause you to write a nasty letter? I mean, you booked with Dive Paradise.....on the cattle boat, not their fast boats. Yes, when you do this you may end up on the same dive a couple times that week. When you dive on the cattle boats you go where they want to take you and they usually have a wide assortment of divers on the boat from newly certified to advanced. This is true anywhere, not just Cozumel. If you wanted to dive on Dive Paradise' fast boats, you really should have tried to make arrangements before you got there. They would most likely have had a couple other divers lined up who wanted to go, also, unless they were already full. Your letter must have been pretty bad if they gave you a full week free for the two of you. Was the water too wet or what? We have used Dive Paradise before on their cattle boats. Yes, we had the same situation as you.....new divers, dove some sites same as the day before, but that was our fault, not theirs, because we booked it that way. We now use another shop which has small fast boats, a small groups of divers and take us where we want because this is the type of diving we prefer. Sorry....I just can't see why you would give them a hard time about a choice you made.
You said " Cozumel is still a good, economical place to go, especially for the less experienced diver"
I have no idea what you mean by " especially for the less experienced diver" . Cozumel is a great place to go. If it wasn't economical I would still go there. The current you complain about is exactly what keeps the reefs so healthy. We have been diving many other places, but we happen to love the diving in Cozumel and also, the people are so friendly. Great place to dive and relax. You don't want to go? No problem. Hope you guys find that place that is perfect for you. I already have.
DP's info said that all you had to do to get on the fast boats was to ask when you checked in with them on the island. It wasn't until after we got there that they said that was false and that you had to book ahead. Then a girl diving with us on the boat the first 2 days asks the DM on the cattle boat if she can get on the fast boat and he says "Sure, no problem.". The rest of the week she went out on the 6-pack boats. We went to the DP office and asked again and got the same run-around as we were handed to start with. Sorry, but that isn't the way I expect to be treated when I'm paying that much in the first place and willing to pay the extra premium for the faster boats. I don't like it when I know that someone is blowing me off.