Billiken1
New
We were excited to go to Cozumel for the first time and experience the incredible diving weve heard some much about. A friend recommended Blue XT Sea, so we contacted Christi via email. While she was a little slow respond, I figured its an island and things move a little slower down there. We paid the $100 deposit for two dives on Friday, June 16th. Five days before we traveled, I sent her an email to confirm and get some details on where to meet. I got a little worried after two days without a response. Christi finally got back to me saying she was very busy, but we were confirmed and asked that I call her on a local number after we arrived in Cozumel. On Thursday evening, June 15th, I called her around 6p from my hotel. No answer but left a message. The owner of the hotel where I was staying called from his local cell and left another message. I sent her two more emails letting her know that we were in town and didnt have any information for the next days diving. I kept checking my email throughout the night, but no response. The next morning, Friday, I called around 9a and she finally answered. I told her who I was, but her tone and response was unpleasant to stay the least. She said that she received no message and no emails from me and seemed a little put out that I was accusing her of not getting back with me. I chose not to argue with her, just get the details of where we needed to meet the boat.
We arrived around 2p at the pier and met our dive master, Miguel. He got us all set up and everything seemed fine. After our second dive, however, we experienced something I never thought would ever happened to me. The captain of the boat couldnt find our group after we surfaced. Our group of five divers had different levels of experience. Ive been certified for 6 years, but for one of us, this was her very first ocean dive trip since certification. We could see the boat off in the distance appearing to look for us. He would circle, then turn back and go the other direction. The dive masters had inflated two large inflatable buoys, holding them up high. Nothing. We were starting to get very worried watching the boat turn south and disappear from view. Finally, Miguel suggested we swim for shore. The newest diver had a leak in her BCD and wouldnt inflate. We had to hold on to her tank and she had to hang on to one part of the buoys. Needless to say, not having any experience, she was starting to panic a little. After about an hour, the captain found us and began to head our way. By the time the boat reached us, we had made it to shore. In addition, it was almost 7p and beginning to get dark. While Miguel was great and never panicked, we couldnt believe we had just experienced our own version of open water.
We spent another two days on the island. We never heard from Christi. We went back and looked at Blue XT Seas reviews on tripadvisor and noticed a very common theme. Most praised the dive masters, however, some were very critical of the poor communication from Christi. I don't believe there is a store front or dive shop. You have to rely on her responding to your emails or answering her phone. I was stunned that we didnt hear from her after our experience of being lost for an hour. As you can see from my review and others, the dive masters, like Miguel, are very good and in this situation he did a great job staying calm. However, the experience certainly tainted our first experience in Cozumel.
We arrived around 2p at the pier and met our dive master, Miguel. He got us all set up and everything seemed fine. After our second dive, however, we experienced something I never thought would ever happened to me. The captain of the boat couldnt find our group after we surfaced. Our group of five divers had different levels of experience. Ive been certified for 6 years, but for one of us, this was her very first ocean dive trip since certification. We could see the boat off in the distance appearing to look for us. He would circle, then turn back and go the other direction. The dive masters had inflated two large inflatable buoys, holding them up high. Nothing. We were starting to get very worried watching the boat turn south and disappear from view. Finally, Miguel suggested we swim for shore. The newest diver had a leak in her BCD and wouldnt inflate. We had to hold on to her tank and she had to hang on to one part of the buoys. Needless to say, not having any experience, she was starting to panic a little. After about an hour, the captain found us and began to head our way. By the time the boat reached us, we had made it to shore. In addition, it was almost 7p and beginning to get dark. While Miguel was great and never panicked, we couldnt believe we had just experienced our own version of open water.
We spent another two days on the island. We never heard from Christi. We went back and looked at Blue XT Seas reviews on tripadvisor and noticed a very common theme. Most praised the dive masters, however, some were very critical of the poor communication from Christi. I don't believe there is a store front or dive shop. You have to rely on her responding to your emails or answering her phone. I was stunned that we didnt hear from her after our experience of being lost for an hour. As you can see from my review and others, the dive masters, like Miguel, are very good and in this situation he did a great job staying calm. However, the experience certainly tainted our first experience in Cozumel.