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Can't log in, forgot password, don't have access to registration e-mail

Discussion in 'Site Support' started by DebbyDiver, Jan 24, 2013.

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  1. DebbyDiver

    DebbyDiver Livin' the dream ScubaBoard Sponsor ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: Inland Empire, California
    7,552
    1,040
    The subject line pretty much says it all. My partner forgot his password, and he can't get it e-mailed to him using the forgotten password link because after we moved, he lost access to that e-mail account. He sent an e-mail to Site Support 24 hours ago but has not heard back yet. Username Horsenail. Can someone please look into it? Thank you!
     
  2. HowardE

    HowardE Diver Staff Member

    # of Dives: 2,500 - 4,999
    Location: Boca Raton, Florida
    19,203
    1,437
    His email has been answered.

    FWIW, he sent it less than 24 hours ago from this reply.
     
  3. CamC

    CamC Contributor

    # of Dives: 100 - 199
    Location: Isle of Man
    313
    94
    Unable to live without access for 24 hours - that's extreme withdrawal symptoms, even for Scubaboard ;-)

    PS Very diplomatic response, Howard.
     
  4. DebbyDiver

    DebbyDiver Livin' the dream ScubaBoard Sponsor ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: Inland Empire, California
    7,552
    1,040
    He is back online now, the password reset was in his e-mail this morning.

    Cam, not really withdrawal, he hadn't been on in months but wanted to reply to a thread (that he has since lost interest in).

    Howard, maybe not 24 hours, maybe 22 or 23 but of course you have to make a comment. A request was e-mailed a few hours after dinner on Tuesday night, and I started this thread a few hours after dinner on Wednesday night as he had not yet received your reply, so pardon me if I was off by an hour.

    Anyway, he's all set, mahalo.
     
  5. CamC

    CamC Contributor

    # of Dives: 100 - 199
    Location: Isle of Man
    313
    94
    Oh, I could understand if it WAS withdrawal Debby. I start to get the shakes after just an hour or two. I think it's because I'm still a bit of a noob and the novelty hasn't worn off yet. (Maybe it never does ;-)

    And I didn't mean to rag on the "24 hours" thing. I've worked on a few IT help desks in my time and I know that however fast you are it seldom seems fast enough for the "customer".
     
    DebbyDiver likes this.
  6. DebbyDiver

    DebbyDiver Livin' the dream ScubaBoard Sponsor ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: Inland Empire, California
    7,552
    1,040
    LOL Cam, it was just a personal dig from Howard; we have a history and he couldn't help himself. I asked my partner approximately 24 hours after I sent the e-mail to cust. support (in his name) if he ever heard from ScubaBoard. He said no, so I started the thread to get him going again. I think that time zone differences may have someone confused. :giggle:

    Tom's back on, it's all good.
     
  7. HowardE

    HowardE Diver Staff Member

    # of Dives: 2,500 - 4,999
    Location: Boca Raton, Florida
    19,203
    1,437
    I should have said have a nice day.
     
    DebbyDiver likes this.
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