Had to cancel a long weekend trip (10-12 April) planned to Subic Bay as my local government announced mandatory isolation measures for returnees post-travel to other ASEAN nations. Explained the circumstances to Arizona Dive Shop, with whom I had a dive + stay reservation. They were understanding and cancelled (no deposit made, thus refund not applicable). Would definitely book with them again once this blows over.
Flights-wise was slightly more complicated. Following the above-mentioned announcement, reached out to Jetstar Asia for refund/reschedule options. Both were declined with rather unsympathetic replies. A couple of days later, as more measures were announced by other nations in the region, they offered a credit to my account (albeit sans transaction/payment method fees). However, the initial bad comms (together with headlines of its rebooked flights being pricier than online rates for same dates) has unfortunately left a bad impression.
A separate accoms booking with Agoda was cancelled with no charges.
Flights-wise was slightly more complicated. Following the above-mentioned announcement, reached out to Jetstar Asia for refund/reschedule options. Both were declined with rather unsympathetic replies. A couple of days later, as more measures were announced by other nations in the region, they offered a credit to my account (albeit sans transaction/payment method fees). However, the initial bad comms (together with headlines of its rebooked flights being pricier than online rates for same dates) has unfortunately left a bad impression.
A separate accoms booking with Agoda was cancelled with no charges.