I had an issue with a liveaboard and he was our advocate. He had sway with them since they do a lot of business with them for their own group trips and refer a lot of business to them. We ended up getting what was fair and right, which was our original deal. He's great to work with. He has helped me with travel insurance claims by providing the paperwork/documentation I needed quickly and was my liason while I was in the air and there was an earthquake that had hit my destination which created some issues. It doesn't cost me anything more to book with him than booking direct and I also get the benefit of 3X points with my credit card since they're considered "travel". (Not all places, even if you are booking travel, are considered a travel merchant.) I did not lose any money or trips as a result of COVID, including on the air side. Thankful for the end result for the various trips and things I had booked.