cardzard
Contributor
Follow up:
Today I must say Olympus did stepped up and stood behind their product.
As you know I had a pt-015 housing go bad and felt it was a factory flaw. I sent the housing away expecting to get the "IMPACT DAMAGE" beyond economic repair line.
Bottom line
They sent me a BRAND NEW housing no charge
Looks like they still have stock or are making more of them for warranty.
The box has Japan markings all over it.
I did send a very detailed letter along with the damaged housing and had a case # before shipping and feel that may have helped.
I sent the old housing out on July 11 and got the new one today July 26.
In my book I could have not asked for or received better service.
This was handled by the New York repair center.
Looks like the life span of my 5050 setup maybe longer now that I ever dreamed 2 weeks ago.
Today I must say Olympus did stepped up and stood behind their product.
As you know I had a pt-015 housing go bad and felt it was a factory flaw. I sent the housing away expecting to get the "IMPACT DAMAGE" beyond economic repair line.
Bottom line
They sent me a BRAND NEW housing no charge
Looks like they still have stock or are making more of them for warranty.
The box has Japan markings all over it.
I did send a very detailed letter along with the damaged housing and had a case # before shipping and feel that may have helped.
I sent the old housing out on July 11 and got the new one today July 26.
In my book I could have not asked for or received better service.
This was handled by the New York repair center.
Looks like the life span of my 5050 setup maybe longer now that I ever dreamed 2 weeks ago.