severe weather in Memphis on Friday nite prevented Delta's plane from coming in, so our 6am flight out was cancelled. Delta's only offered alternative would put us in Freeport SUNDAY instead of Saturday.
the weather knocked out power, telephone lines and cell towers. satellite and cable were only intermittant so communicating with the airlines was frustrating as after about 3 minutes, the phone would cut out and you cannot make adjustments online.
we could not get thru to anyone at Blackbeard's but had a quick moment Saturday morning to send an e-mail explaining the lack of phones and the intermittant internet services. we did not hear anything until late Saturday evening.
Delta told us we could get refunded on our airfare IF we cancelled the alternative flight by 5pm, so since we had not heard from Blackbeard's (we were hoping for an e-mail response, but i guess the office is closed on weekends), we did just that. THEN we got the phone call finally from Blackbeard's dock that they were looking for us. we explained to the guy at the dock what happened and said we didnt want a refund, but a rain check. he said that would have to go thru the office.
we talked with the office monday and they told us the "poor captain waited in Freeport until Sunday" for us....?? i'm not sure why when we talked with the guy from the dock.. but anyway.. ??
and Blackbeard's policy is no refund or raincheck which is why they urge people to buy trip insurance. they will let us do a stand-by where we call them 2 weeks before a weekend trip and see if they have any open beds. if they do, we can then be put on the list and book our flights. but with Wayne's work schedule on the rig, we went thru the schedule and the first possible available time is the weekend of Oct 3. they have four beds available for that trip, but they will not put us in until Sept 25. if we call on Sept 25 and there is still room, we can have it.
i thought Dive Assure covered the trip protection but it only covers for trips cancelled due to medical situations or "named" weather storms.
i'm not real pleased but what can i say? we thought we were covered. shame on us. i understand it was not Blackbeard's fault and they made their no-refund policy clear up front, but i don't understand why they wouldnt be willing to put us down as "confirmed" instead of making us do stand-by.