Okc_diver
Registered
Is the Battery in the OC1 Pioneer Le user replaceable or do I need to take it to my dive shop?
battery for OC1 Pioneer LE
- Thread starter Okc_diver
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BackwoodsGA
Registered
Needs to go back to Oceanic. I like the atom setup a lot better.
Sent from my C771 using Tapatalk 2
Sent from my C771 using Tapatalk 2
They are worried about users not sealing it correct and it flooding.
Arturo
Contributor
Agree with NCadiver and Blackwoods. To replace the battery in the OC1 (CR2450) all you need to do is to unscrew the four screws in the back and pry it open. However, unless you know exactly what you are doing and have: a) an original Oring to replace the old one and b) a pressure chamber to waterproof the watch before taking it to the sea, I would advise you to send it to Oceanic. By the way, let us know us how much they charge for the service.
OP
Okc_diver
Registered
I did sent mine off on 11/05/2012
This is the email I got.
Thanks for the email. While the OC1 does have a user changeable battery we recommend returning the computer to the factory for an annual service. The reason for this recommendation is due to the high cost of a full service and calibration (complete rebuild). If the battery change is done incorrectly, and the unit floods the repair charge is $260.00. As with all repairs on the OC1 you will receive the same computer (housing) back that was returned. We do not swap OC1 out for pre-serviced (refurbished unit), as it is regarded as a piece of jewelry, and people want their own scratches back. Not somebody else’s. The cost for a factory annual service is $85.00 retail, and consists of a voltage check to ensure that the computer is using too much power when it is asleep/active/backlight is on/ect. Service includes the battery kit ($31.95) which we use to change the battery, o-ring, screws, and the battery hatch (if needed). Note that there is no discount for providing the battery kit. We check to ensure the OC1 receives the transmitter link to the correct distance, and that the pressure is accurate (transmitter annual service $35.00). We then check the PDPS to ensure the unit is within calibration & update the firmware (and hardware) if needed. Finally we do 2 chamber dives (in water) to ensure the unit does not flood, and to ensure the depth, times, and alarms work correctly.
We have sold hundreds of OC1 battery kits and rarely receive units back that have flooded. However, a factory annual service is a good value for the service provided and as it mitigate the additional risk of the unit flooding.
If you prefer to deal with us directly, please reference Return Authorization number (RA#) (contact Oceanic for RA# before shipping) when shipping the computer back to us. If possible, please print and complete the Product Return Form found on our website, http://www.oceanicworldwide.com/us/media/wysiwyg/Support/Oceanic_Returns_Form.pdf. This form will ask you for all the information we need to process the return, and contains our mailing address. Be sure to include the above RA number on the form, and to send the completed form with the shipment. Our current in-house turnaround time is approximately 7 business days, plus shipping time, though expedited processing is available if needed.
If a transmitter is received by itself we charge $35.00, however, when a transmitter is received with a computer we charge only for the battery kit ($22.95).
If you have any questions on the return process, please do not hesitate to contact me.
Best regards,
Ron Landess
Customer Service Manager
American Underwater Products
Oceanic / Hollis / Aeris / OceanPro / Lavacore
2002 Davis St.
San Leandro, CA. 94577
This is the email I got.
Thanks for the email. While the OC1 does have a user changeable battery we recommend returning the computer to the factory for an annual service. The reason for this recommendation is due to the high cost of a full service and calibration (complete rebuild). If the battery change is done incorrectly, and the unit floods the repair charge is $260.00. As with all repairs on the OC1 you will receive the same computer (housing) back that was returned. We do not swap OC1 out for pre-serviced (refurbished unit), as it is regarded as a piece of jewelry, and people want their own scratches back. Not somebody else’s. The cost for a factory annual service is $85.00 retail, and consists of a voltage check to ensure that the computer is using too much power when it is asleep/active/backlight is on/ect. Service includes the battery kit ($31.95) which we use to change the battery, o-ring, screws, and the battery hatch (if needed). Note that there is no discount for providing the battery kit. We check to ensure the OC1 receives the transmitter link to the correct distance, and that the pressure is accurate (transmitter annual service $35.00). We then check the PDPS to ensure the unit is within calibration & update the firmware (and hardware) if needed. Finally we do 2 chamber dives (in water) to ensure the unit does not flood, and to ensure the depth, times, and alarms work correctly.
We have sold hundreds of OC1 battery kits and rarely receive units back that have flooded. However, a factory annual service is a good value for the service provided and as it mitigate the additional risk of the unit flooding.
If you prefer to deal with us directly, please reference Return Authorization number (RA#) (contact Oceanic for RA# before shipping) when shipping the computer back to us. If possible, please print and complete the Product Return Form found on our website, http://www.oceanicworldwide.com/us/media/wysiwyg/Support/Oceanic_Returns_Form.pdf. This form will ask you for all the information we need to process the return, and contains our mailing address. Be sure to include the above RA number on the form, and to send the completed form with the shipment. Our current in-house turnaround time is approximately 7 business days, plus shipping time, though expedited processing is available if needed.
If a transmitter is received by itself we charge $35.00, however, when a transmitter is received with a computer we charge only for the battery kit ($22.95).
If you have any questions on the return process, please do not hesitate to contact me.
Best regards,
Ron Landess
Customer Service Manager
American Underwater Products
Oceanic / Hollis / Aeris / OceanPro / Lavacore
2002 Davis St.
San Leandro, CA. 94577
Arturo
Contributor
Thanks okc_diver. Now we know what Oceanic charges for changing the battery in a OC1 computer and its transmitter. Given they change the battery, the Oring, the four screws and also perform two water tests on the creature it seems a reasonable price to me. Not to mention they assume responsibility in the event your computer floods.
OP
Okc_diver
Registered
also they do a voltage test on the computer
dmcutter
Contributor
Mine started showing a low battery indicator last week and the backlight wouldn't light up. I was getting ready to send it back today when I looked at it and the indicator was gone and the backlight worked again. I went through the menu and checked battery and it told me it's good. I am suddenly not trusting it so much. I'm going to the Keys in a little over a month and guess I should send it back for the battery and voltage check before I go anywhere with it...anyone seen this happen before?
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