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At home Firmware Update

Discussion in 'DiveNav' started by tbone1004, Jul 31, 2017.

  1. tbone1004

    tbone1004 Technical Instructor ScubaBoard Supporter

    # of Dives: I'm a Fish!
    Location: Greenville, South Carolina, United States
    17,915
    10,128
    113
    Will you be releasing the updated firmware us to update through the app?

    Have a cootwo that locked me out in the middle of a trip because the CO sensor went out of calibration and it won't let me use it in standalone O2 mode. Told me I needed the updated firmware to allow it to run in either CO or O2 only.
    I ended up working around it by calibrating to my exhaled gas so I could finish the dive trip, but since I can calibrate at work I'm not spending the $60 to have it calibrated or $50 to have the fw updated for something that should be incredibly simple for you to write into the app.
     
  2. guruboy

    guruboy Divemaster ScubaBoard Supporter

    5,043
    802
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    Unless the current firmware doesn't support field updates over USB, in which case you'll have to send it back in.
     
  3. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    489
    83
    The cootwo firmware can only be updated here at the factory as the controller does not support OTA
     
  4. shema

    shema Garibaldi

    # of Dives: 200 - 499
    Location: Oklahoma
    1
    0
    1
    What is the address for shipping my cootwo for firmware update? Also how do I go about getting the O2 and Co sensor replaced at the factory. i do not wish to do that myself.
     
  5. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    489
    83
    You will need to purchase the O2 sensor and the CO calibration service

    Once we see your order, our customer service will send you an email with RMA and shipping info.
     
  6. guruboy

    guruboy Divemaster ScubaBoard Supporter

    5,043
    802
    113
    Do I have to pay to have the firmware updated? I do not need you to replace any sensors or calibrate. I just want new firmware.
     
  7. zider

    zider Solo Diver

    # of Dives: 200 - 499
    Location: Brownsburg, IN
    401
    72
    28
    From everything I have heard, DiveNav requires you to send the unit back to them and they charge for the firmware update.
     
  8. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    489
    83
    We update the firmware for free when a customer send in his/her unit for CO sensor calibration
     
  9. guruboy

    guruboy Divemaster ScubaBoard Supporter

    5,043
    802
    113
    So there is no other option besides paying you for at least something?
     
  10. Aotus

    Aotus Marine Scientist

    549
    115
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    reading through some of these "support" threads has me rethinking my plan to replace my oxycheq analyzers..
     
    Caveeagle likes this.

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