Apple Ultra 2 - not covered for water damage

[reefseeker2]

FYI , 4 months old, 10 dives and watch has water damage. Apple says it is outside warranty. Very disappointed in Apple. This is ridiculous. What is the point?

 

[brsnow]

FYI , 4 months old, 10 dives and watch has water damage. Apple says it is outside warranty. Very disappointed in Apple. This is ridiculous. What is the point?

Do you have apple care? They usually cover everything.

 

[xan]

FYI , 4 months old, 10 dives and watch has water damage. Apple says it is outside warranty. Very disappointed in Apple. This is ridiculous. What is the point?

Very strange indeed they'd be challenging to work with on this. Your post, however, misses some information: Are you the original owner? Was the dive beyond 40m? Is there any other damage to the watch? Have you tried multiple ways of support (Support app, physical Apple Store) in case you just ran into a less-than-educated employee?

The warranty page doesn't list water damage specifically, though there's a catch-all about "(e) to damage caused by operating the Apple Product outside Apple’s published guidelines;" which they could try to invoke here. Not sure how it'd hold up—the AWU2 is so heavily advertised for water activities that I don't know even an arbitrator would side with them.

 

[The Chairman]

I had to look it up and this was a part of the ad:

 

[reefseeker2]

Very strange indeed they'd be challenging to work with on this. Your post, however, misses some information: Are you the original owner? Was the dive beyond 40m? Is there any other damage to the watch? Have you tried multiple ways of support (Support app, physical Apple Store) in case you just ran into a less-than-educated employee?

The warranty page doesn't list water damage specifically, though there's a catch-all about "(e) to damage caused by operating the Apple Product outside Apple’s published guidelines;" which they could try to invoke here. Not sure how it'd hold up—the AWU2 is so heavily advertised for water activities that I don't know even an arbitrator would side with them.

Yes original owner, never over 90 feet. Watch is clean as new. LOL less than educated employees, I am amazed how little the people at apple know, they all go to read their own advertising notes instantly, I always say it's not like you have 1000 products. You would think I owned the only AWU2 in the world. FYI it is still going around and around. Dust has not settled. Waiting for them to get back to me for the 4th time. I would think twice before I ever bought another one from Apple and I am a big shareholder.

 

[reefseeker2]

Do you have apple care? They usually cover everything.

I do for this one, but they still want 90 dollars. It should be covered even without it. Well it's still in the works, I am waiting to hear back. Again!

 

[christophero]

FYI , 4 months old, 10 dives and watch has water damage. Apple says it is outside warranty. Very disappointed in Apple. This is ridiculous. What is the point?

In case it makes you feel better, you are not alone :-\. Apple Watch Ultra 2 with Oceanic + on my third day of diving went belly up on me as I did an initial decent to 90 feet. It vibrated and went black. Senior apple support engineers seem to have no training on the specific applications that device may be used in, nor are they empowered to waive that 80 dollar accidental damage fee. There seems to be an assumption that all failure modes of the device are due to liquid damage which requires payment of the accidental damage fee. I was surprised that Apple was more interested in 80 dollars versus getting back the device to understand a failure that created a potential safety hazard.

Were you able to resolve your issue?

 

[wnissen]

That is indeed very surprising and disappointing.