Another CooToo how to get help with my product question?

[mainedvr]

I have posted on the forum, I have asked the question under a conversation with someone that answered me from CooToo on another post, but still have yet to get any answer to my issue. Also, when I go to the contact us on the DiveNav site it gives me all the "what I should do first" suggestions which I have done, but I do not see anyway to contact someone for support. Maybe I am missing it but I do not see it. I understand there are issues with new products but if its not working or I am not sure I can trust the results what is the use of having a300+ dollar piece of equipment. And not sure if I can get my money back if I am not satisfied, at this point.

Would really appreciate an answer to how to contact DiveNav for support on the CooToo other than the FAQ or those avenues.

Thanks

 

[Pinecube]

DiveNav has a subform in the equipment section: DiveNav
@DiveNav is the user you're looking for too.

From what I can tell they have an email and forums for support but no phone number.

 

[mainedvr]

DiveNav has a subform in the equipment section: DiveNav
@DiveNav is the user you're looking for too.

From what I can tell they have an email and forums for support but no phone number.

Thanks.

I did post something on their sub form for the CooToo just no reply....Thanks again for the info

 

[DiveNav]

Send email to customer.service@divenav.com

 

[mainedvr]

Send email to customer.service@divenav.com

I did and still no response, the support of this company is severely lacking, I understand the issues with products but a month of trying to make contact for support is ridiculous.