hedonist222
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I never enjoy "surprise" on holiday especially the "issue" could had easily settled much earlier.
Answer what the customers required and never ever assumed or presumed. If in doubt, ask. How difficult can it be?
@hedonist222
Did you raise the issue with Dave?
The lady at the reception couldn't explain it to me.
So she called Dave who obviously could explain it.
And no, I didn't express any chagrin.
Was five minutes from heading to the airport.
I'd anyways have to pay it and didn't want it to appear that I want a discount or compensation for their mistake.