Aeris Compumask resets the date and time

[rbkuist]

I am having trouble with my Aeris CompuMask. For some reason when I upload my dive logs, the date and time resets to 01/01/2007. The is so annoying as my next dives have the wrong date and time if I don't catch it and make the change before I dive.

My CompuMask has firmware 2B and I'm using Aeris computer inteface 2.2.2.

Thanks,

Ron

 

[rbkuist]

I just made 3 more dives with my CompMask and noticed that the computer resets regardless of being synced with a computer. The computer works perfectly during the dive, but the moment I get out of water and disconnect my first stage, the mask turns off. When I push a button to turn it back on, the mask has been reset. All settings seem to have held, except the date and time.

I have had the computer for about a year now. It has never done this before. I have just had the battery replaced in both the transmitter and the mask. Any ideas what could be going on?

Thanks for any help in resolving this issue.

Ron

 

[rbkuist]

Please, can someone help me with this? Is there a way to reset the mask software/firmware or update it? Is this a problem that can not be solved in the field and needs the be fixed by Aeris? I am on vacation in Roatan and it sucks to get back to the room and not know exactly what dives you did, because the computer is malfunctioning.

 

[Doug Krause]

I can only suggest that you pull the battery - leave it out for a minute or two and reinstall.

 

[NCadiver]

I would email aeris at computersupport@diveaeris.com and send your divelog file as well. But most likely it will have to go back to aeris.

 

[rbkuist]

I did notice today, when the lcd goes out, I can tap the lcd/battery compartment and it will come on or go off depending on what it was previously. I just had the battery replaced, could it be that it's not seated correctly? Or is it more likely something else is loose and causing the problem?

Thanks for you quick replies and suggestions!

Ron