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So assuming that the lever is adjusted to a proper height and that has not resulted in any improvement, the metal cap on the 2nd stage, the one with the "H" on it, can be opened by turning it clockwise (If I recall correctly, it actually loosens by turning it clockwise.) After removing the cap...

That's unacceptable IMO. Even if the manufacturer doesn't require the o'rings to be replaced every servicing, service procedures would require the tech to change it if the o'rings are damaged/misshapen or gritty. Also all parts should be dry before reassembly, looks like someone was in a rush...

They actually stopped producing the front covers for awhile, which was a little scary since the covers turned brittle and broke easily in our tropical climate. We finally managed to get a few covers in this year and they've changed the material on the covers, it's now feels softer, more silicone...