Hi All,
Is anyone familiar with diversdiscountflorida.com?
I've got a situation going with them and am interested to know if anyone else dealt with them recently, had problems, and how it was resolved. They have listings on both Amazon and eBay. With stellar reviews, but few of them!!
I'm a re-beginner with around 3000 dives and a 6 year gap since my last dive due to personal events & situations that prevented me from diving. I sold or donated nearly all my gear, so have been re-equipping myself over the past couple of months.
I bought from Grapevine Scuba in TX as C.B. serviced my gear for years. They were very helpful and went out of their way to help me find everything, but couldn't come up with everything on my list. Since I dived for so long, I'm particular and not one single manufacturer could give me what I wanted. C.B. was able to service my old regs, so I didn't need to buy one!
I bought a skin from Aeroskin (online), vest from Amazon, BCD from Grapevine (which had to be special ordered) and a dive computer online from Dive Gear Express. All purchased and delivered on time (or early!) with no problems. I also ordered a wetsuit and returned it with no problems as it didn't fit properly.
For the front-zip wetsuit I emailed and called a number of shops including ScubaToys and several other shops in the DFW area as well as more online shops farther afield. No one had anything! Plus I was told that due to a neoprene shortage, suits to order might take many months to receive. Finally I found a front-zip suit that seemed perfect at diversdiscountflorida.com for $260.
In trying to get the suit I ordered before I left on my trip, I've hassled with Divers Discount Florida via eBay and phone now for nearly a month. I even changed my flight by 10 days to wait for the correct suit to be delivered. Plus have wasted many hours tracking packages, reordering the same thing, calling, emailing, sending messages on eBay.d
First DDF had entered the UPS shipping label, but UPS didn't receive the package. I called DDF since it was obvious the suit wasn't going to reach me while I was still in TX so needed to stop it shipping and arriving after I had left. I suggested DDF change the destination so they wouldn't need to pay overnight shipping, the suit was sent and received at my mother's in another state on time. BUT Wrong suit! It was a back-zip (cheaper, not what I ordered). I called DDF and messaged them on eBay.
On the phone with DDF their solution was Oops! We sent the wrong suit and we'll accept the return, and to tell me to order the suit again as a new eBay order at $403, a $143 increased price! The guy refused to discuss and hung up on me. As I wanted this suit quickly and didn't know where else to get it, I gritted my teeth and ordered the suit via eBay again, this time with a message about this being the 2nd order to get the suit from the 1st order now at the increased price due to their mistake.
Short story and question:
I never received the now $403 suit from DDF. UPS returned it to DDF because sig required, the driver didn't make any noise, so my mother didn't know he was at the door! I don't even know if it was what I ordered.
Has anyone dealt with Divers Discount Florida recently? Advise on what to do next?
DDF has reported me as a "problem client" I suppose because I'm upset over their errors and the price increase! I'd really like my refund. I have the UPS delivery confirmation for both returns suit #1 and suit #2 signed for at DDF.
Thanks for any hints on what to do next.

Is anyone familiar with diversdiscountflorida.com?
I've got a situation going with them and am interested to know if anyone else dealt with them recently, had problems, and how it was resolved. They have listings on both Amazon and eBay. With stellar reviews, but few of them!!
I'm a re-beginner with around 3000 dives and a 6 year gap since my last dive due to personal events & situations that prevented me from diving. I sold or donated nearly all my gear, so have been re-equipping myself over the past couple of months.
I bought from Grapevine Scuba in TX as C.B. serviced my gear for years. They were very helpful and went out of their way to help me find everything, but couldn't come up with everything on my list. Since I dived for so long, I'm particular and not one single manufacturer could give me what I wanted. C.B. was able to service my old regs, so I didn't need to buy one!
I bought a skin from Aeroskin (online), vest from Amazon, BCD from Grapevine (which had to be special ordered) and a dive computer online from Dive Gear Express. All purchased and delivered on time (or early!) with no problems. I also ordered a wetsuit and returned it with no problems as it didn't fit properly.
For the front-zip wetsuit I emailed and called a number of shops including ScubaToys and several other shops in the DFW area as well as more online shops farther afield. No one had anything! Plus I was told that due to a neoprene shortage, suits to order might take many months to receive. Finally I found a front-zip suit that seemed perfect at diversdiscountflorida.com for $260.
In trying to get the suit I ordered before I left on my trip, I've hassled with Divers Discount Florida via eBay and phone now for nearly a month. I even changed my flight by 10 days to wait for the correct suit to be delivered. Plus have wasted many hours tracking packages, reordering the same thing, calling, emailing, sending messages on eBay.d
First DDF had entered the UPS shipping label, but UPS didn't receive the package. I called DDF since it was obvious the suit wasn't going to reach me while I was still in TX so needed to stop it shipping and arriving after I had left. I suggested DDF change the destination so they wouldn't need to pay overnight shipping, the suit was sent and received at my mother's in another state on time. BUT Wrong suit! It was a back-zip (cheaper, not what I ordered). I called DDF and messaged them on eBay.
On the phone with DDF their solution was Oops! We sent the wrong suit and we'll accept the return, and to tell me to order the suit again as a new eBay order at $403, a $143 increased price! The guy refused to discuss and hung up on me. As I wanted this suit quickly and didn't know where else to get it, I gritted my teeth and ordered the suit via eBay again, this time with a message about this being the 2nd order to get the suit from the 1st order now at the increased price due to their mistake.
Short story and question:
I never received the now $403 suit from DDF. UPS returned it to DDF because sig required, the driver didn't make any noise, so my mother didn't know he was at the door! I don't even know if it was what I ordered.
Has anyone dealt with Divers Discount Florida recently? Advise on what to do next?
DDF has reported me as a "problem client" I suppose because I'm upset over their errors and the price increase! I'd really like my refund. I have the UPS delivery confirmation for both returns suit #1 and suit #2 signed for at DDF.
Thanks for any hints on what to do next.
