So on my recommendation, I had my father buy the package that includes the primary, secondary stages. He received them and took them to our LDS to have them checked and to install a SPG hose. When he went to pick it up, the LDS service person showed him that there is a leak between the first stage and the hose that feeds the secondary. She said she changed the O ring, but it was still leaking. You could hear the leak. At any rate, she was really put off by the DG6 gear, calling it "Off Brand", and "that's what you get when you buy off brand". She said she had never seen this company at some dive show that is apparently big, and that she would never dive with it. Seemed a little over the top, but I get that DG6 is new and not that well known. We took our OWC here together and I trust the folks, though the reaction to DG6 gear was a little odd.
My father is in touch with DG6 but considering returning it and getting a ScubaPro reg set instead. Thoughts?
Good morning,
Reading thru the replies, my gut tells me there are some valid points made.
To address a couple, yes, we are a newer company, we have been to DEMA the big international dive show the majority of the industry attends twice. However as we are not looking for dive shops to be dealers, it upsets them. We go there to connect with Independent Instructors and also to meet with our vendors (the same ones used by many major brands) We have also attended a bunch of consumer shows, Long Beach (x2) Beneath the Sea (x2) Our World Underwater Chicago, Hong Kong DRT, Shanghi DRT, Tec Dive USA, Blue Wild, and a few NSS-CDS Conferences. We are a sponsor for the TDI Mission Tech this summer as well.
If you decide to return your gear, of course we will refund you. If the shop has managed to plant a serious seed of doubt that you can't shake, please do return the regs. We want you to be happy with your gear and enjoying diving, not worried about the quality or safety of the gear.
In short, I believe they don't like the Deep 6 business model, they don't like that you bought the gear online and they want to both punish you by planting a seed of doubt and hope that leads to you buying from them. You picked up their response was over the top, now you are put in the bad position of believing them who you know and trust, or believing a bunch of people on the Internet that you don't know. That sucks.
Regarding the leak, I would be very surprised if it left here that way. I would not be very surprised if they made it leak.