Poor Quality Hollis Drysuit

[frederico]

I recently purchased a Hollis DX300 drysuit of unbelievable poor quality. The silicone seals split on the first use, I turned the suit inside out to dry it off and found the sealing tape was completely missing down one leg.
Emailed Hollis 3 times and they didn't even have the courtesy to reply.

 

[Jim Lapenta]

Why are you emailing? It's time for DEMA. All mfgs are focusing on that. Get on the phone and call them. At this time of year any message that gets sent via email more than once looks like spam. The phone is always the best way to get an issue taken care of.

Sent from my DROID X2 using Tapatalk 2

 

[Divin'Papaw]

What Jim said ... plus talk to the shop where you bought it. They should stand behind the sale and help you as well.

 

[Doppler]

I recently purchased a Hollis DX300 drysuit of unbelievable poor quality. The silicone seals split on the first use, I turned the suit inside out to dry it off and found the sealing tape was completely missing down one leg.
Emailed Hollis 3 times and they didn't even have the courtesy to reply.

As I mentioned in response to your first posting complaining about the lack of reaction to your email from Hollis, this surprises me DEMA notwithstanding.

However, something you have not mentioned... WHERE ARE YOU? Are you dealing with a regional rep, a store, Hollis in the UK or the States? You have posted two messages and have not completed a profile. You are not making it easy to help you.

 

[rhwestfall]

I too had attempted to contact Hollis through the links provided for customer support on their web page. After a period of time with no response, I next posted in the manufacturer's forum, and within a "reasonable amount of time", was contacted by the manufacturer. From there, following their direction, I was able to resolve my issue. It was through calling and talking with customer service. You too will likely have to call them. It triggers the issuing of a RMA number, which is necessary on the return forms.

I had to go this route as the product I purchased was not local (internet sales from an authorized dealer). Why isn't your point of sale helping?

 

[Bhtmec2]

I had a computer die the other day and I e-mailed them on Sunday afternoon. On Monday around 2-3 pm I started to get calls from them with all the info to ship it back. Way too fast for what i was expecting. It has arrived there and I am waiting for its return right now.

I have had other issues and I have found if I call I get a fast response as to what to do. e-mail's usually take 5-7 days to get one due to their volume. The e-mail goes to the support for their and Oceanic service. If you call it goes to Hollis.

Good Luck...

 

[frederico]

I am located in the UK. I first tried the UK distributor Oceanic and got no reply from them, I then came accross a website for Hollis UK and again no reply. I then sent 3 or 4 messages via the online form at the .com main Hollis site and again no reply at all. Eventually I did call Hollis in the US and was told It's nothiong to do with them as I purchased in the UK
I have been told since that the Hollis dx300 drysuit wich I had a problem with is only available via Oceanic in the UK and is manufactured in China, they just use the Hollis badge and logo and Hollis in the US despite putting their name on it don't want anything to do with aftersales.
The suit is an absolute load of rubbish, the seals split when just trying it on and overall the suit was of poor quality. The most annoying thing is that the dealers know there are problems but they just keep selling them.

 

[Divin'Papaw]

I am located in the UK. I first tried the UK distributor Oceanic and got no reply from them, I then came accross a website for Hollis UK and again no reply. I then sent 3 or 4 messages via the online form at the .com main Hollis site and again no reply at all. Eventually I did call Hollis in the US and was told It's nothiong to do with them as I purchased in the UK
I have been told since that the Hollis dx300 drysuit wich I had a problem with is only available via Oceanic in the UK and is manufactured in China, they just use the Hollis badge and logo and Hollis in the US despite putting their name on it don't want anything to do with aftersales.
The suit is an absolute load of rubbish, the seals split when just trying it on and overall the suit was of poor quality. The most annoying thing is that the dealers know there are problems but they just keep selling them.

Where did you purchase it? Why are they not assisting you?

 

[Divenomad]

These suits are a Hollis brand suit sold, distributed and supported solely by Hollis UK. If your contacting Hollis USA, they won't be able to help you. If your shop you bought it from can't help you, I recommend calling Hollis UK. Their contact info is:

UNITED KINGDOM
HOLLIS UK
Pelagic House
Flightway Dunkeswell
Honiton, Devon EX14 4RB
United Kingdom
Ph: (44) 1404-891819
Fax: +44 (0) 1404-891909
E-mail: uk@hollisgear.com

I hope you find this useful.

 

[ScubaSteve]

Start with the shop you bought it from. They should be the one chasing down answers. Coming to ScubaBoard to complain is counter-productive at this point. Talk directly with the shop, then if that fails, call Hollis UK with the name of the shop that has proven useless and go from there. It has been said by several times.....talk to the shop you bought it from.