Hello,
Sorry to use this old discussion, but I want to share with you my experience with the Nautilus Lifeline, based on the livechat I had with them and a certain anger as I was setting up my device for one of my relatives:
"Dear Captain Mike,
I am a French diver and sailor, and also CEO like you... I bought the lifeline some years ago, charged it regularly and upgraded its firmware some months ago, with the live chat and the tech support it went well.
As I was preparing the sailing gear of my relatives, I explained how the lifeline was working and an issue that occured a couple of times in the past happened again: the unit turns off randomly after pressing the green or the orange button, and the only way to get it working again is to plug it via usb...
So, I got a chat with Ryan, I attach the chat discussion. After a couple of details, he "identified a battery issue" and asked me to send the unit for battery replacement at $54...
(My lifeline is having several hours of full battery run, and the self diagnosis is good as shown on the attached picture.)
So, I have been asked to send it back for a battery replacement, and to pay for it. Just for information, I am a CEO of an IT and harware company, so ******** is easy to identify and I am quite a technical person.
The self test showed "good to go"; the firmware has the last version,
but the item is faulty indeed. So I end up with a device on which I should rely in case of emergency that is basically faulty, the issue is known by Nautilus (
Nautilus Lifeline User Alert - Scuba Shack - Connecticut); it seems very similar... and as I don't want that my relatives or myself end up like Mr Folsom's (
Nautilus Lifeline and Diver Lost for 13 Hours in Hawaii); I am seriously concerned about the quality of the Lifeline and most of all about the transparency of your company.
You have all the elements in hand; I believe I can't rely on Nautilus Lifeline anymore and I await for your explanations today (avoid ******** please, it is a waste of time); and on the appropriate measures to fix it for me and for all the lifeline users.
"Peace of Mind for everyone on the water" is what I look for, even if it means that you recall the existing Lifelines."