DeputyDan
Contributor
A better person to ask about Cayman Air might be Colin Gray.
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What went on with Cayman Air? I've had good luck, but have heard some horror stories from friends. Maybe enough complaints and change their ways. Glad you had fun.
In general, I have also had good luck with Cayman Air as well; there have been a few snafu's but nothing too unusual for a commercial airline. For the most part I am an "equal-opportunity airline-hater" and I have had a good, bad, and awful experiences with quite a few of them.
But the folks traveling to Brac for the Surge were stuck in the middle of a freak accident. A fire truck had crashed at the Brac airport during a test run and they could not allow any jets to land there until they could bring in a replacement truck - because it is required for safety to have 2 fire trucks nearby during jet landings. That meant rescheduling many flights, putting on more Otter and Turboprop flights, and probably a major strain on their luggage-transport capacity. I imagine that a lot of folks experienced delays and other problems.
See the link below for information about the fire truck problems, there may have been other issues on top of this, I don't know, but it was unlucky that it happened just in time for the Surge trip.
Brac airport reopens 2 weeks after fire truck crash | Cayman Compass
This being my first Surge (non diver traveling with my diving wife - Moondog75) I was pleasantly surprised by Cayman Air's response and handling of our flights large group of ScubaBoarders, 20 or so. We were met by a airline rep at the deboarding ramp in Grand Cayman and escorted en mass through immigration, checking our bags, security and escorting us back to our waiting plane. Dare I say valet service? We did get some ugly stares from people who had probably waiting hours for what took us maybe 25 minutes. Hats off to Cayman Air. The outbound flights wasn't quite as fast but went relatively fast and smooth. I know a few had luggage issues but that can happen with any airline at anytime. Thoroughly enjoyed this Surge and look forward to future SB adventures.
Jay G.
If you think that you might like to visit LC you should try to get their soon before it turns into a major tourist destination.