Xen OLED screen DIMMING

[Freezerbrn]

I'm the original owner of a Xen BT #0280 I as a buyer of the Xen not to long after they first came out on the market. I went thru all the short battery life issues and several firmware updates. Once all that got sorted out I found that this was a very nice item to use on dives. No complaints... Loved the Xen.

I noticed just recently that the OLED screen is very dim. Yes it's on the highest brightness. I can't read it at all on the surface and and barely readable on shallow 15' and above stops. It has now become a night time use only BT. Fresh battery installed only. i'm only two firmware updates from current version. Anyone else having issues? A few other divers I know have started noticing the same issue with Dimming.

 

[Freezerbrn]

Wow nothing... No manufacture comment!!!!


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[Valery]

Send them an email, they answer very fast. Forum are not after sale service.

 

[Freezerbrn]

Thx


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[Valery]

And keep us posted, I'd like to know what's happening to your unit

 

[Freezerbrn]

I sent a email to LV on their website today. I'll post the reply or any assistance or lack of as soon as I hear back.

 

[johnnywulff]

Yes, I have the same issue on my Kaon

 

[kidsdream]

This is a very common problem. Unfortunately if your unit is out of warranty they will not take care of you other than offering a "discount" on w new computer. The company has been sold and they certainly are missing the boat with their existing customers.

Buy yourself of Shearwater Petrel - you will be never regret it.

 

[johnnywulff]

Thank really bad, switching between high and medium brithnes isn't diference on screen dimming, sounds like Petrel is the way

 

[Freezerbrn]

I just bought the petrel... Kidsdream is very correct. A discounted price on a new unit that will dim again just after the warranty expires. I really really like the petrel so far. Offers so much, I can't wait to dive it.