What constitutes GREAT customer service?

[smcdonne]

I'm on the downhill side of the DM cert. process. I've watched other DMs and instructors perform their tasks. Some are better than others. I also get the impression that the LDS influences how GREAT the service is. I've taken away some items that I believe will enable me to enhance the diver experience. I'm thinking that this forum is a great way to "expand" my understanding of GREAT customer service in the dive industry. Any thoughts?

 

[dlndavid]

Well first off welcome to :sblogo:

Great customer service would include many things to many different needs.
So patience and understanding go a long way.
In a DM's case it is a leadership role, and there are many areas of leadership.
Communication
Problem solving
Relational
Performance
Value based change
Innovation
Flexibity/balance

to name a few

 

[tedwhiteva]

It also makes a difference if you are DMing for a training class, or DMing for a "tour". For a training class, paying attention to details discretely can be a big help - not the least of which is the details of the instructors gear. I won't say how many times I have turned on their air or pointed out their inflator/dry suit hoses weren't connected, but it more than twice!
And now I are one!?!