Warranty Issues

[Knavey]

I have only ever had 2 issues with warranties with my scuba equipment...both within the last year.

What do you think about this??!!??

#1: Uwatec Recall of my Smart Pro...Bought from LP, shipped directly to Uwatec, received back 33 days later.

#2: ScubaPro .5mm Wetsuit - seams ripped after 1 week of hard diving (24) dives. Owned for 1 month. Took to LDS. Over 2 months later, I still don't have my wetsuit back.

I am just wondering...where is the service? I suppose I should NOT have told them that there was no "rush" on the wetsuit, but 2 months is a bit too much for me. They were supposed to call me 2 days ago (the new arrival date) but neglected to do so.

Contrast the fact that LP has sent me 2 emails about my recall notice, AND another following up to ensure that I did send the computer to Uwatec for replacement.

I guess I am glad that I am working 72-96 hour work weeks right now...no time for diving, so I really don't need it that badly.

*sighs*

LDS store owners...can anyone really justify that length of time for a warranty return issue?

Sorry, its late and been reading the current LDS vs Online debates.

 

[scubasean]

Knavey once bubbled...
I have only ever had 2 issues with warranties with my scuba equipment...both within the last year.

What do you think about this??!!??

#1: Uwatec Recall of my Smart Pro...Bought from LP, shipped directly to Uwatec, received back 33 days later.

#2: ScubaPro .5mm Wetsuit - seams ripped after 1 week of hard diving (24) dives. Owned for 1 month. Took to LDS. Over 2 months later, I still don't have my wetsuit back.

I am just wondering...where is the service? I suppose I should NOT have told them that there was no "rush" on the wetsuit, but 2 months is a bit too much for me. They were supposed to call me 2 days ago (the new arrival date) but neglected to do so.

Contrast the fact that LP has sent me 2 emails about my recall notice, AND another following up to ensure that I did send the computer to Uwatec for replacement.

I guess I am glad that I am working 72-96 hour work weeks right now...no time for diving, so I really don't need it that badly.

*sighs*

LDS store owners...can anyone really justify that length of time for a warranty return issue?

Sorry, its late and been reading the current LDS vs Online debates.

Hmmmm.....24 dives and you have a ripped wetsuit...I'd probably be a bit miffed also...heh

So, it seems like the LDS shipped it back to Scubapro? LDS's haven't cornered the market on bad service, and I tend to follow up repeatedly to any company who has my stuff "out for service", if only to ensure that they know that I know how long it has been.

It sounds though, like Scubapro is the bigger culprit, assuming I have the story correct. And, perhaps the LDS has kept in touch with them, but behind the scenes. Out of curiousity, did you just wait until the anticipated delivery date and call the LDS? Or have you followed up previously?

I wish you luck!

 

[Knavey]

I actually let an entire month slip by in the beginning. I haven't had a day off since late July or early August, so I didn't feel a rush to get it back. I have my wife call them every couple of weeks, and the last time it was expected back in 4-5 days...we will call you on Monday.

I certainly do believe it could be ScubaPros fault, but I am also turning this whole thing into a sort of test for the shop. Right now I am about 50/50 on purchases between them and LP, but so far it seems the communication side from LP has been a whole lot better.

Luckily, I don't see any more days off until sometime in December, so I don't need the suit until then, and by then I may need a slightly thicker one (hey, it does get cooler down here in Florida. Quit laughing at me all you dry suiters!)

Just griping a bit...not really that concerned because there is no rush, but it is an interesting little comparison between my only 2 scuba warranty issues.

Oh, the LDS did ask my wife on one of the phone calls "You mean we didn't just give him one off our shelf". They didn't, but that may have been a mistake by an employee, or maybe they took my "No rush" statement to mean I didn't want one right then. I will cut them a little slack because of that, but here is the ticker...

8/15/03 is the date on my claim ticket...that sure seems like a long time.

 

[Jambi]

72-96 hour work week! Yikes, sounds like me. May your dive vactions by many, soon and long.

Jambi