Trip Report Velocean 1/8-1/16/2025

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Bookworm11

Contributor
Messages
145
Reaction score
167
Location
West Springfield, MA
# of dives
200 - 499
I flew to Sorong for a trip on the Velocean. I flew from Boston to Doha, overnighted there at the Hyatt Regency (very nice), and then on to Jakarta-all on Qatar in economy. In Jakarta, I flew on to Sorong on Garuda late at night, and landed early in the morning and checked in the Swiss Bel where I overnighted. I had a single suite on the Velocean which was small, but lovely. It had picture windows along the queen bed, and a large bathrom with a big shower with picture windows. There was plenty of storage space along both sides of the suite, and a small desk. I was on the main floor where the living area, the dining area, the camera area, adn the dive area was. Above was the bar area, and the third floor had a sun deck with a broken hot tub. There were four dive groups with one divemaster each. All were groups of four, excpet mine which was a group of five. All the divemasters were regular employees, except mine who was a contract employee who fills in when a regular employee is on vacation. My local dive shop had chartered the yacht. Apparently, they don't dive on a buddy system according to the shop owner. Everyone supposedly looks out for each other. I found out that wasn't the case.

On our very first dive, the DM found a wobbegong shark. I looked right where it was for 2 minutes, but never recognized it. But still, I spotted a cuttlefish, and we saw other cuttlefish and other cool things. The water visibility was pretty poor. All the dives were done out of Zodiacs. WE did back flips into the water, and I took my BCD off before getting back into the Zodiac. I never had to do any negative entries. I used a 15L Nitrox tank the whole trip with a 3mm wetsuit and diving socks with diving booties. I use a prescription mask, too. There were 4 scheduled dives a day (one a night dive) usually unless we had one or two scheduled activities. The activities I did were snorkeling with dolphins (AWESOME!!), snorkeling in a freshwater lake with jellyfish (great), and climbing up to see a heartshape lagoon ( very hard, but so worth it!) I never did any of the night dives, and skipped a couple of the really strong current dives. However, the DM knowing he had 2 people who used up air, continued to have a dive plan that did not take that into account. He always dove deep (going to 90 feet when the other DMs didn't go that deep), or going deep and styaing deep far longer than any of the other groups, instead of going up to 50-60 feet. He rarely brought the group to 30 feet at all. If he had done this, this could have easily extended our air. He never did that at all. He also paid no attention to everyone in the group. As I was always at the end, many times by the time I caught up, whatever he was showing to the group, he would leave before I got there.

I saw so many cool things I can't possibly remember them all! New kinds of nudibranches, a couple of kinds of pygmy seahorses-including the Santa Claus pygmy seahorse, giant electric clams, black tip sharks, white tip sharks, giant Gorgonian fans, scorpionfish, new clownfish-all kinds of new coral. But the visibility the entire trip was not I am used to in Cozumel. The colors, however, were like a never-ending rainbow.

The highlight of the trip were the manta dives. We did two dives that were manta cleaning stations, Manta Sandy, and Manta Ridge. WE saw no mantas at all at Manta Sandy. We knelt in the sand holding rocks for 45 minutes and staring at the little fish by our rocks. I also got to see the damselfish that bit the diver next to me 20 times. At Manta Ridge, we saw mantas for about 10 minutes near the end of the dive. At Blue Magic, we hit the jackpot and saw mantas for 30 minutes or more. Initially they came when we were just diving. Then they stayed, so we hooked in. Seeing the mantas was the highlight of the trip.

However, I had three unsafe instances of diving on the trip. On the first, we all got into the water. I was the last in. We immediately hit super strong current. Everyone took off right away. I started swimming and got stuck and went nowhere. For 4 and a half minutes, I went nowhere. I couldn't see the group after a minute. Nobody came back. I used up 500 psi. At that point , I decided to go up. (In retrospect, I know I shuld have gone up sooner.) Right when I was going to go up, one of the divers came back for me. After the dive, I asked him if they saw me. He said they saw me the whole time, but just waited for me. So they watched me go nowhere for 3 and a half minutes! The DM knew that another diver and I were the two divers that used up air the quickest. We frequently swam above the group by twenty feet or so to save air. I let the DM know I had 1000 PSI. We were at 50 feet, perhaps deeper. He didn't stay anywhere near me and promptly started swimming very fast. He knew that I was not a fast swimmer. He also did not take the group shallower. I began swimming after him as I knew I could get low on air. I got to 700 psi and signaled another diver in the group, but he paid no attention to me. So I raced to catch up to him, at which point I was right at 500 psi. But I was lucky to catch him. As background for the third instance, I frequently would run low on air and be the one who forced the group to end their dive. I talked to the dive shop owner, who suggested that I dive 30-40 feet over the group to conserve on air. (Our DM ran deep dive profiles-descending deeper than the other three groups, and staying deeper longer.) One dive, I was doing that. I began ascending to the surface rapidly when I was at 55 feet or so. There was no one around to help stop me. I manged to stop around the 30 foot mark, and get back down. But since I had no buddy, no one saw this happen, and no one was there to help stop it from happening. After these incidents, I hired a private guide. The diving was fine, but the guide would point out 1 or perhaps 2 things in a dive. Not what you expect when you hire a private guide. The DM (the one in charge of our group) gave everyone a chart of the dives we did on the ship. He included many dives I did not do, including the two from the last day. He also took underwater pictures of the entire group in various places on diffierent dives. I never got any of those pictures. That is how much he paid attention to me. This is what they consider 5 star service to be. I consider the diving on the Velocean unsafe. (or maybe just the diving with that particular DM unsafe.) Perhaps if I had been with another DM, all would have been OK. I think it probably would have been. But this is about the diving I had on my trip-not what might have happened.
 
On the ship, there were 21 of us. 6 of us got sick. And when I say sick, extremely sick. Everyone who got sick missed an entire day of diving. Symptoms included vomiting , diarrhea, stomach cramps, dizziness, dry heaves, stomach bloating, stomach gas, stomach doing backflips, and fever. I got sick on the 4th day. Most everyone was better in two days. I remained sick the entire rest of the trip and ate only toast, rice, and bananas. One of the hghlights of the cruise was the fancy meals. The bar would also make fruit smoothies, which were great! Most of those were the second half of the trip. Those had sushi, meals where you could choose an entree, and it was specially prepared for you, and the most expensive entrees. There was a very fancy BBQ the last night with steak, fish, shrimp, etc. The staff knew I was only eating a limited diet. Yet they didn't bring anything for me to eat at the BBQ. Worse for me is that my illness kept reoccuring during my entire trip in Indonesia, and started again with a vengeance February 3 and didn't stop until February 11. I ended up losing 27 pounds. I am still very weak, and I need to sleep a great deal. I am on a bland diet for at least 2 weeks, and I have no appetite.

I had to ask multiple times to get my Marine Park card as I was going to a land resort afterward, and did not need to pay twice for a second one. I wrote a review about my experience on February 1st. No one got back to me. I did get a stock response thanking me for writing a review and asking me to tell about my experiences on Facebook, etc. I wrote back and said it was apparent no one read my review. Again, no one wrote bacl. I never heard from anyone until the dive shop owner told them about my experience. The dive shop owner told me the Velocean contact told him that there had been a noro outbreak on our cruise, and that many other liveaboards were having problems as well.

Finally, the Velocean contact got in touch and called me today. However, he denied there was a noro outbreak to me. Then he said if there was one, that us (the guests brought it on board.) I told him the diving was unsafe. He asked how so. I detailed the three incidents. He then wrote in an email that he would talk to the crew, but that those incidents were "potentially unsafe." I wrote back and said no, they were definately unsafe. I expected an apology about how my experience on the ship was. I did not get one at all. I thought possibly they might offer me a bit of a refund. That obviously didn't happen either. Adding insult to injury was that I got yet another email today asking me to review the ship.

My experience on the Velocean was not great. The diving safety (at least with the first DM) was dreadful. The team takes great care of your gear, and getting you in and out of the Zodiacs. They have hot and cold showers on the dive deck, and you always get greeted with warm or a cold drink after a dive. The ship was beautiful, and the crew very nice. The food was mostly good, but sometimes lukewarm or even cold. The food the second half of the week looked amazing-but I can't tell you what it tasted like. They do make amazing ginger tea! But having a Noro outbreak and covering it up is pure negligence!!!! What I find the most insulting is the attitude of management. I've stayed at many 5 star places such at Conrads, Waldorf Astorias, Hyatts, Hiltons, the St. Regis, Fairmonts, etc as well as top cruise lines like Holland America, Celebrity and Princess. I've had problems before, And all those hotels and cruise lines always make it right, and they always, always apologize, and usually right away. Here, the Velocean managment couldn't care less. I got no apology. The person lied to me about the Noro-flat out denied telling me what he told the dive shop manager. I have never, ever gotten so sick from something for so long in my life (and I've been on at least 5 cruises with Noro and NEVER GOT IT!) and never got an apology! Making matters worse was that I came so far, spending over $2000 in airfare, and over $8000 for the Velocean, and who knows how much for the rest of my vacation (10 days at the dive resort in Raja, 5 nights at a top hotel in Ubud, and 4 nights at a lovely hotel in Sanur!) and I was sick for that. Even worse, I got far better diving at the land resort-that I will cover in another post.

Me- I wouldn't waste my money on the Velocean. The managment has a horrific attitude. I got far better diving at Dive Into Raja Ampat at 1/4 the cost. There, every 1-2 people have their own DM. First rate diving! And the best three dives I had the entire trip were in Bali with Zero Gravity Diving at Panang Bay. And just for perspective, I now have 242 dives. I do have current experience-I've dove 5 different times in Cozumel. But I didn't have very much experience swimming directly into strong current, and it isn't one of my strengths. I swim at a triangle across bad current.
 
Thank you for your detailed report. I am very sorry you got sick. I am also sad about the careless "care" you got diving. Velocean sounds like a must miss.
FWIW both times in Indonesia I never ate fruit except bananas I peeled, and no meat or veg not hot and cooked. A lot of tasty looking offerings but no.
 
One thing I forgot to mention was this was A) the first time I did a liveaboard, and B) the first time I dove with a group. I wasn't certain I would like a liveaboard, and I am not certain now if I do. Perhaps with the right liveaboard, I would. But I like being able to meet the local people. I like being able to lie on a beach and swim in the ocean. I don't need to think diving 24 hours a day. I don't need to dive 5 times a day. 2-3 is fine. I didn't do any of the night dives. I've done 5 night dives in my life. 3 were great, and two were awful.

Being with a group, was for the most part, great. I didn't feel like a part of my particular group on the boat. I did meet some really cool people on the boat. Everyone was far more experienced than me, and I learned a great deal about diving. I made one really good friend that I think I will stay in contact with. there was a group of 6-8 people who I hung out with, and it was very enjoyable hearing about their dive stories.

I was convinced to sign up for another trip with my dive shop to Belize. But I am supposed to be sharing a private DM with another woman. So I already will be a step ahead. The shp is planning a trip to the Phillipines, but I won't go with them. They are doing a liveaboard, and staying at a very expensive land resort. I want to go longer and cheaper. I have no issue traveling alone.
 
That sounds rough, sorry about that. Not the way you want to do your fist liveaboard. Your experience was not typical, especially for what is supposed to be a higher end boat (AFAIK). If you're happiest at a more relaxing pace diving 2-3 times a day you're correct that liveaboards in general might not be for you, but this also wasn't a representative example by the sound of it.

Regarding the currents and entries, I had some similar experiences many years ago in the Pacific that taught me that you usually want to descend as quickly as possible (negative entry if you can) to avoid being separated by being in different current conditions from your group. Often only 10-20 feet of depth difference or getting a bit closer to the reef bottom can drastically change the intensity or even direction of the currents. The currents in places like Fiji, pacific islands, and SE Asia are a whole different ballgame than most drift dives in the Carribean. That said, I still put most of the responsibility on the divemasters when there's challenging conditions to both properly brief the group about exactly what to expect and do once you hit the water, and also to select sites at times with the best possible diving conditions. Doesn't sound like that happened at all in your case, and that's not your fault. There's only a handful of dive sites in the world where the intended experience is to continuously struggle against a current (and they all use reef hooks). Anything else is poor planning by whoever is in charge.
 
So sorry that your trip was such a disaster with illness and a terrible DM. The trouble with liveaboards is that you are stuck with a situation for the duration of the trip. Asia has, however, many beautiful mid range dive resorts in picturesque areas with beautiful accommodation, food and diving. I just did three weeks land based in three of these types of resorts in the Philippines, which were wonderful. The cost of transfers and diving and accommodation was significantly less than the cost of your liveaboard.

Post reviews everywhere you can about this, name and shame is realistically your only course of action now.

Wishing you a speedy recovery.
 
Just shows that expensive doesn't necessarily mean good.

I wouldn't give up on liveaboards after one experience, could have just been bad luck. I fully understand the three dives is enough stance though.

I had the opposite experience in Raja Ampat: We went on a small (10 guests) mid-tier liveaboard with only ca. 60 dives under our belt (though with prior experience with Indonesian currents). In hindsight probably a bit risky, but we were very lucky. I still consider that the best of all my diving trips. Our guide and the other guests were very supportive. We spent 90 min hooked in on manta ridge and had two mantas at the safety stop of the last dive. Walls of fish and feeding frenzy in Misool. The chef was Indonesian and cooked tasty Indonesian food including fantastic freshly prepared Sambals. All guests and the cruise director were dining on the same outside table. No buffet - just handing around the food. If I want sushi, I go to Japan or Korea, not Indonesia!

It really helped that we had been to Indonesia before and at a resort in Dampier strait before boarding the liveaboard. I feel that some prior experience is one of the magic ingredients for a successful liveaboard trip. There's too much you would miss otherwise.
 
The main issue with any LoB is that the client has literally no control on everything.
The only thing that one should do prior to the first LoB is to find out if ones is prone to seasickness otherwise be open minded. I had came across really lovely people or the complete opposite.

@Bookworm11
Get well soon.
 

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