elinox
Registered
This is a long shot, but I'm trying to cover all of my bases!
My husband and I booked a dive trip to Bonaire for October 3-10, 2020. Obviously with Covid-19, it's cancelled.
Last Monday, American Airlines cancelled our flight so we have no way to physically get to the island.
I reached out to the owner, Suzette Stapleton of Treasure By The Sea, the condo we're renting on August 4th, requesting a refund since we paid the entire amount upfront in February. According to their policy, so long as we cancel more than 30 days out, we get a full refund. The owner replied at first, saying she would look for our booking info. Then she said she broke up with her partner and it was rough. Then, two weeks ago, she stopped replying completely.
I've tried everything I can think of: I've emailed, I've called both the business number and her cell phone associated with her email, I've tried messaging her on Facebook, and have even tried reaching out to her partner via Facebook. On Friday, I even contacted the Bonaire Chamber for help and am awaiting a reply.
Does anyone have any further suggestions for how I can get into contact with Treasure By The Sea? Or what else I can try? Any help is appreciated, thank you!
My husband and I booked a dive trip to Bonaire for October 3-10, 2020. Obviously with Covid-19, it's cancelled.
Last Monday, American Airlines cancelled our flight so we have no way to physically get to the island.
I reached out to the owner, Suzette Stapleton of Treasure By The Sea, the condo we're renting on August 4th, requesting a refund since we paid the entire amount upfront in February. According to their policy, so long as we cancel more than 30 days out, we get a full refund. The owner replied at first, saying she would look for our booking info. Then she said she broke up with her partner and it was rough. Then, two weeks ago, she stopped replying completely.
I've tried everything I can think of: I've emailed, I've called both the business number and her cell phone associated with her email, I've tried messaging her on Facebook, and have even tried reaching out to her partner via Facebook. On Friday, I even contacted the Bonaire Chamber for help and am awaiting a reply.
Does anyone have any further suggestions for how I can get into contact with Treasure By The Sea? Or what else I can try? Any help is appreciated, thank you!