Well these are an interesting product and one that I can say I am interested to see where they will grow. Personally have gone through two of the yellow grade vests, the first would not turn on at all with a rebreather on my back, even if i held the remote up against the receiver. This was replaced by the manufacture and I have dove my current vest maybe 4-5 times and it has also stopped working,as far as I can tell the batteries are now no longer working, on the charger only one shows receiving a charge, the other doesn't even get recognized anymore. Will need to try someone else to see if they work.
Of the many people (ten or so)whom I know have bought these in hopes of getting a cheap fix for heated gear, pretty much everyone of them has had an issue. Most seem to be with the batteries failing (no longer taking charge or the connections have failed and will not stay connected), one had a rather sever burn (2nd degree from the looks of it) on her back, this was handled very quickly from the manufacture and was a result due to faulty wiring, the other guy his wiring in the vest failed, he didn't get burnt but this was also sorted out as well. Most of these have been repaired or dealt with by the manufacture, s the customer service seems to be quite good. Sadly I don't think any of us want to experience the customer service that quickly.
I'm glad to see the manufacture standing behind their product but out of my group of friends/buddies there are too many that are having failures, some multiple on units that have been barely used (myself included). I'm still up in the air about them, but when it does work it feels wonderful, mind you I would prefer the heat to be on the front/sides then on the back, but that is personal opinion on it.
So if your diving with a rebreather/twinset, the remote will have to be held directly to the receiver to turn it on or off, the websites have been now changed to reflect this and state the remote should be held close to the receiver to avoid any chance of a loss connection with the remote. Granted not all were having this issue.
Hope this doesn't sway you one way or the other, just some further information to help you make an informed decision. Like i said when mine worked it was fantastic, I think they are still in the early/mid phases of prototyping this product and it was rushed to the market to quickly. Or perhaps they do what they do in the IT world and with cars and allow the users to be the beta testers to save some money and they then sort it out from there? No idea.
Anyways, everyone mileage will vary on this. I have since hung the vest back up and have contacted my dealer to have this issue sorted and dealt with. Hopefully this will be taken care of here in a relatively short amount of time.
regards
Steve