jodylynn007
Contributor
Very happy/satisfied Aqua Lung customer here. Just wanted to share my experience as that company deserves a shout out. I purchased an I3 BCD last February (a little less than a year ago) from a local dealer in Vancouver, BC Canada and as I am a vacation diver, the BC saw only 50 dives during it's one year lifetime. While I was in Hawaii in November of last year my Dive Master pointed out that I had a very small leak coming out of the back of my vest.
When we surfaced and checked it out, there was in fact a hole through the outer layer and the bladder of the BC that was allowing a tiny amount of air to leak out every so slowly (didn't affect the dive in any way). The hole was likely caused by a tank falling on it or something of that nature (said the Dive Master) and it wasn't on a seam or anything that would warrant it being defective (clearly it was user error).
When I got home from my vacation (as I continued to dive with it while on holidays without too much of an issue), I brought it to my local dive shop to see if they could repair it (the dive shop in Hawaii wasn't willing to do so). They had a look and said they'd send it back to Aqua Lung for the repair. I paid about $25 shipping to send it in to them. After a couple of months and a few follow-up phone calls, I was notified that Aqua Lung had decided that instead of repairing the BC that they were just going to send me a brand new one - WOW THANKS AQUA LUNG!!!! AMAZING!!!!
So, I had ordered a size Large BC originally (which was a bit too large I found out after my 50 dives) and so since I was getting a new one, not only did I get a brand new BC, I also got a different size - MED/LARGE. I paid $35 shipping to have the new BC returned to me and that's the end of my story.
One final time, THANK YOU SO MUCH AQUA LUNG - I have your reg, back-up and BC and I definitely will not hesitate to purchase or recommend your product to anyone in future. You made me such a happy lady!!!
When we surfaced and checked it out, there was in fact a hole through the outer layer and the bladder of the BC that was allowing a tiny amount of air to leak out every so slowly (didn't affect the dive in any way). The hole was likely caused by a tank falling on it or something of that nature (said the Dive Master) and it wasn't on a seam or anything that would warrant it being defective (clearly it was user error).
When I got home from my vacation (as I continued to dive with it while on holidays without too much of an issue), I brought it to my local dive shop to see if they could repair it (the dive shop in Hawaii wasn't willing to do so). They had a look and said they'd send it back to Aqua Lung for the repair. I paid about $25 shipping to send it in to them. After a couple of months and a few follow-up phone calls, I was notified that Aqua Lung had decided that instead of repairing the BC that they were just going to send me a brand new one - WOW THANKS AQUA LUNG!!!! AMAZING!!!!
So, I had ordered a size Large BC originally (which was a bit too large I found out after my 50 dives) and so since I was getting a new one, not only did I get a brand new BC, I also got a different size - MED/LARGE. I paid $35 shipping to have the new BC returned to me and that's the end of my story.
One final time, THANK YOU SO MUCH AQUA LUNG - I have your reg, back-up and BC and I definitely will not hesitate to purchase or recommend your product to anyone in future. You made me such a happy lady!!!
