Stellar Shearwater Customer Service and The Case for Redundancy

Please register or login

Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.

Benefits of registering include

  • Ability to post and comment on topics and discussions.
  • A Free photo gallery to share your dive photos with the world.
  • You can make this box go away

Joining is quick and easy. Log in or Register now!

azstinger11

ScubaBoard Sponsor
ScubaBoard Sponsor
Scuba Instructor
Messages
1,266
Reaction score
1,302
Location
San Diego, CA
# of dives
500 - 999
So got back from Bonaire a month and a half ago. While on the trip my Teric ended up malfunctioning in a very insidious fashion. It would display a depth shallower than my actual depth, and it got worse at depth (so in the shallows it would be accurate or within a foot but at 100ft it would be 20+ feet off). This was problematic since at depth it was hard to say that to accurately determine my depth gauge was off, at the time I had no analog depth gauge backup. I actually noticed the temperature being incorrect (it wasn't 66 degrees in Bonaire), then started comparing to my wife's profile and noticed the discrepancies. Stopped diving for a day (24 hrs) and got a rental computer and went on my way. Upon returning to the states Shearwater immediately replaced the unit and I'm a happy camper again. I know have an an analog depth gauge on my SPG hose and a Perdix in addition to the Teric, just as backups. Still love my Teric and the customer support was phenomenal as expected, a bit disconcerting to have a dive computer fail in a such a fashion but live and learn I guess.
 
https://www.shearwater.com/products/swift/

Back
Top Bottom